Amazon Vendor Central Operations Specialist

Amazon Vendor Central Operations Specialist, are you there?

Hey there! We're looking for an Amazon Vendor Central Operations Specialist for a UK-based consumer products company specialising in innovative, sustainable, and design-led products for gifting, entertaining, and celebrations. If you have hands-on experience with Amazon Vendor Central, strong attention to detail, and the ability to manage product listings, compliance issues, and marketplace operations across multiple countries, keep reading!

🌎 100% Remote
💵 Salary in £1,350 GBP/month
📍Philippines - Working hours of 8:00AM - 4:30PM UK Time Zone
🕒 Full Time | Independent Contractor (Direct Hire)

About the role
Our client is seeking a detail-oriented and proactive Amazon Vendor Central Operations Specialist to manage day-to-day operations across the UK, Europe, and US. The role focuses on product listings, account health, compliance, and resolving operational issues to keep products live and accounts running smoothly.

You’ll work closely with the internal team, using company dashboards and tools to identify and prioritise issues. Daily calls with the Marketplace Operations Lead are included, and full training will be provided.

About our client
Our client is a UK-based consumer products company known for innovative, sustainable, and design-led products for gifting, entertaining, and celebrations. With offices in London and Shanghai, it sells 1,000+ products worldwide through major retailers and online marketplaces.

As the company continues its ambitious growth plan, it is looking for someone to strengthen marketplace operations, resolve issues efficiently, and protect product availability and revenue.

The company is committed to sustainability, inclusivity, and employee wellbeing, and is a Great Place to Work, Living Wage employer, and B Corp-certified business.

About RunRemote
Our mission is to help connect the top-rated remote talent with the world's best job opportunities. Our key markets and clients are located in the US, AUS, UK & Canada just to name a few. All of our roles are full-time and 100% remote, cutting out the daily commute, and providing top-rated talent with the best job opportunities, all from the comfort of their home.

In your day-to-day, you will:

• Manage day-to-day Amazon Vendor Central operations across the UK, Germany, France, Italy, Spain, and US marketplaces.

• Monitor account health, product availability, ASIN performance, listing status, and internal dashboards to identify and prioritise issues.

• Maintain and update product listings, including titles, descriptions, bullet points, keywords, product attributes, and other product information, ensuring high Item Data Quality (IDQ).

• Investigate and resolve suppressed, inactive, incomplete, or otherwise problematic listings to minimise disruption to sales.

• Ensure high-priority and revenue-generating ASINs remain live, visible, and operational across relevant marketplaces.

• Investigate and resolve operational issues relating to compliance, deliveries, chargebacks, catalogue issues, product availability, and listing status.

• Monitor and address Buy Box issues affecting product visibility and availability.

• Manage Amazon compliance requirements and deadlines, including addressing potential listing removals and other account risks.

• Raise, manage, and follow up on Amazon support cases to ensure operational issues are resolved in a timely manner.

• Handle copyright claims and report unauthorised copies of the company's products through the appropriate Amazon processes.

• Create and update A+ Content using company-provided product imagery and assets.

• Review operational reports and data to identify risks, recurring issues, and opportunities for improvement.

• Maintain accurate records of actions taken, outstanding issues, account updates, and follow-ups.

• Use spreadsheets, dashboards, and internal reporting tools to prioritise work across the wider product catalogue.

• Use AI tools, including ChatGPT and Claude, where appropriate to support product content and operational tasks.

• Communicate progress, escalate complex or high-risk issues, and contribute to improving Amazon account management processes.

• As the role develops, support the processing of Amazon purchase orders, including training on the company's ERP and IT systems and liaising with third-party warehouses in the UK and USA.

Skills you have:

• At least 5 years of strong experience supporting Amazon operations across international marketplaces, ideally the UK, European, or US marketplaces.

• Strong hands-on experience managing Amazon Vendor Central, including account administration, listing management, and operational issue resolution.

• Advanced Excel skills and experience with integrated dashboards or ERP systems.

• Strong understanding of ASIN management, account health, product availability, catalogue management, compliance, and listing status.

• Practical experience resolving listing errors, suppressed products, catalogue issues, and other Amazon operational problems.

• Experience with Amazon support cases, chargebacks, delivery-related issues, and compliance processes.

• Strong understanding of product listing optimisation, including titles, descriptions, bullet points, keywords, product attributes, A+ Content, and IDQ.

• Proficiency in Amazon Seller Central, with a clear understanding of its differences from Vendor Central.

• Comfortable working with dashboards, spreadsheets, and operational reports to identify issues, analyse information, and prioritise tasks.

• Strong attention to detail and organisational skills, with the ability to maintain accurate product information and records across multiple marketplaces.

• Good analytical and problem-solving abilities, with the patience and persistence to investigate complex or repetitive platform issues.

• Strong written and verbal English communication skills, with the ability to communicate effectively with Amazon, internal teams, and external stakeholders.

• Ability to manage multiple priorities, work independently, follow established processes, and meet deadlines.

Skills that will make you stand out:

• Experience working with consumer brands, e-commerce businesses, or large product catalogues.

• Experience processing Amazon purchase orders or working with third-party warehouses and logistics partners.

• Experience using AI tools such as ChatGPT and Claude to support product content and operational workflows.

• Ability to identify recurring operational issues and recommend process improvements.

Success in this role:

• Accurate and timely completion of operational tasks.

• Effective monitoring and resolution of account and listing issues.

• Free up existing team capacity by reducing time spent on day-to-day Amazon administration.

• Improved visibility of outstanding issues and protection of product availability and revenue.

You'll be entitled to:

• 100% remote work setup

• Great opportunities for career growth

• Opportunity to work in an amazing environment