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Analyst - Capabilities & Business Transformation

American ExpressOperations & Admin
Hiring from
Mexico
Work type
Hybrid
Posted
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The Lending Capabilities Analyst will play a key role in driving the development, enhancement, and implementation of lending capabilities across multiple products and customer servicing channels.
This position will be responsible for managing end-to-end project delivery, translating business needs into actionable requirements, coordinating cross-functional teams, PIV, and ensuring the successful execution of strategic initiatives.

The role will also support business strategy by understanding key Lending performance drivers, identifying growth opportunities, and translating business objectives into technology solutions that drive product adoption, customer engagement, revenue growth, and operational efficiency.


Working closely with NPD, Technology, Operations, Risk, Compliance, Control Management and other key stakeholders, this position will support the execution of the Lending roadmap and ensure alignment between business priorities and technology delivery.

  • End-to-End Project Management: Lead and coordinate lending capability initiatives from discovery and requirements definition through development, UAT, implementation, and PIV.

  • Business Requirements & Solution Design: Translate business objectives into clear functional requirements, user stories, acceptance criteria, and actionable technology deliverables.

  • Business Acumen & Value Creation: Understand Lending products, business performance drivers, and customer needs to identify opportunities, challenge requirements, and ensure technology initiatives deliver measurable business value.

  • Cross-Functional Collaboration: Partner with Technology, NPD, Central Lending, Operations, Risk, Compliance, and Control Management teams to ensure alignment, timely decision-making, and successful execution.

  • Roadmap Execution & Prioritization: Support the planning and delivery of the Lending capabilities roadmap, managing priorities, dependencies, milestones, and resource constraints.

  • Testing & Implementation: Follow up on user acceptance testing (UAT), defect resolution, operational readiness, and PIV to ensure high-quality releases.

  • Process Optimization & Innovation: Identify opportunities to simplify and introduce scalable solutions.

  • Risk & Issue Management: Proactively identify project risks, dependencies, and delivery blockers, driving mitigation plans and timely escalation.

  • Stakeholder Communication: Provide clear project updates, executive-level reporting, and actionable recommendations to support informed decision-making.

  • CX: Ensure new and enhanced capabilities deliver intuitive, reliable, and seamless experiences across channels.

  • Bachelor’s degree in Business Administration, Information Systems, Engineering, Finance, or a related field.

  • Proven experience in project management, product development, business analysis, or technology capability delivery.

  • Experience in financial services, banking, lending, or fintech environments preferred.

  • Strong understanding of Agile methodologies, Scrum frameworks, and the software development lifecycle (SDLC).

  • Experience defining business requirements, user stories, acceptance criteria, and clear understanding of UAT activities and PIV.

  • Demonstrated ability to manage multiple projects, competing priorities, and cross-functional dependencies.

  • Strong analytical and problem-solving skills, with the ability to translate complex business challenges into practical solutions.

  • Excellent stakeholder management, communication, and presentation skills, including interaction with senior leadership.

  • Ability to collaborate effectively with technical and non-technical teams.

  • Strong ownership, accountability, attention to detail, and results-oriented mindset.

  • Advanced English proficiency, both written and verbal.

Preferred Qualifications

  • Familiarity with lending products, installment plans, credit cards, and customer servicing processes.

  • Experience working with Jira, Confluence, or similar project management tools.

  • Knowledge of data analysis, SQL, reporting tools, or dashboards.

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