Reports To:
Manager - Platform Management
Division:
Digital Services
Mission:
Execute Digital Services’ strategy to drive the adoption of MTNN’s digital platforms, acquire digital customers, and grow digital revenues in alignment with the overall business strategy and market requirements
Description:
Implement and monitor the Digital Services Platform Strategy
Design, document, develop, implement, test, launch, monitor, and review digital platforms
Collaborate with cross-functional teams to drive the adoption of digital platforms
Identify the expectations, needs, and priorities of key internal stakeholders, e.g., CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D
Implement an Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
Provide accurate, current, data-driven, relevant and understandable analysis, information, and reports – including but not limited to customer-impacting trends and competitive intelligence – as may be required to guide management decisions and support the business planning process
Document, develop, implement, test, launch, and review digital platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services digital platforms
Develop digital platforms that exceed identified/evolving customer expectations, needs, and priorities
Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on digital platforms
Solicit feedback from customers to continuously improve customer experiences, journeys, and interfaces for digital platforms
Education:
A first degree in Engineering, Computer Science, social sciences or any related discipline
Certification or training in (Agile) Project Management, digital products, digital marketing or platforms management will be an advantage
Fluent in English
Experience:
3-7 years’ experience which includes
Experience in any of the following areas: data analytics, digital marketing, product development and management, project management, or sales and marketing
Experience in product development, product life cycle management, and product performance evaluation
Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation and work as part of a cross-functional team
Experience in Information Technology, OTT, or telecommunications will be an advantage
Strong understanding of Digital Platforms
Curious on both local and global trends in digital platforms
Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.