Managing Consultant - Process, Service & Digital Transformation

Role Summary pcl. is entering a new strategic chapter — pcl. 4.0. Central to this is a sharpened Transformation Pillar with three distinct practice areas: Strategy & Operating Model, Process & Digital Transformation, and People, Culture & Workforce. This role sits at the heart of the Process, Service & Digital Transformation practice as a senior delivery professional. The Managing Consultant will be a primary driver of how pcl. helps our clients redesign broken processes, automate manual workflows, embed AI into operations, and build the digital architecture suitable to compete in a modern economy. This also sometimes requires a compliance audit — it is a forward-looking, client-facing delivery role for someone who is as comfortable in the boardroom as they are in shaping a digital process architecture. The successful candidate will be a credible, technically-grounded consulting professional who can lead complex engagements end-to-end, develop the consultants around them, and contribute meaningfully to pcl.'s growing reputation as a digital transformation partner for Nigerian organisations. Responsibilities 1. Digital Process Consulting & Automation Lead client engagements focused on process diagnostics, re-engineering and end-to-end redesign, also identifying inefficiencies and designing leaner, faster, digital-first workflows. Design and oversee the implementation of workflow automation solutions using tools such as Microsoft Power Automate, Zapier, Zoho Creator, or comparable low-code/no-code platforms. Embed AI-powered capabilities into client operating processes, from intelligent document processing and decision automation to predictive analytics and AI-assisted service delivery. Lead digital maturity assessments and define target digital operating states for clients across private sector, public sector, and financial services contexts. Deliver digital transformation roadmaps that sequence process, technology and people changes into an executable, phased programme of work. 2. Digital Architecture & Systems Design Design and validate scalable digital architectures that connect client workflows, data systems, platforms and reporting aligned to the client's business strategy and IT landscape. Lead or support the selection and deployment of digital tools, including ERP integrations, PMO tools, CRM platforms, citizen journey systems and data dashboards. Advise clients on data governance frameworks and help them establish the reporting structures and analytics infrastructure needed to run a data-driven organisation. Oversee the development of reusable digital products and IP within the practice — templates, toolkits, automation blueprints — that accelerate delivery across pcl. engagements. 3. Service & Process Redesign Lead end-to-end service redesign projects — from stakeholder discovery and current-state mapping through to future-state design, piloting and scaled implementation. Apply human-centred and lean methodologies to simplify service delivery, reduce cost and improve the experience of customers, citizens or employees. Embed digital adoption support into process change: helping clients design training, governance and change management that makes digital tools stick. Support the development and delivery of data governance and analytics frameworks as part of broader transformation engagements. 4. Information Security & GRC Compliance Implement and conduct assessments on ISO 27001, ISO 22301, NDPR, PCIDSS/SSF, etc., and related compliance workstreams. Integrate security-by-design and data governance principles into digital architectures and process redesign outputs. Work collaboratively with specialists on the team who hold deep GRC and cybersecurity expertise. 5. Collaboration & Commercial Awareness Work closely with the Client Value Engine and practice leadership to support scoping, proposal input, and engagement design for new transformation mandates — providing subject matter expertise and realistic effort estimates. Maintain strong client relationships throughout delivery — ensuring the quality of work deepens trust and creates the conditions for continued engagement. Represent pcl.'s transformation capabilities credibly in client conversations and contribute to thought leadership that raises the practice's profile. 6. Team Contribution & Knowledge Building Manage and mentor consultants and analysts on engagements — setting quality standards, reviewing deliverables and supporting their development. Champion stronger technical and methodological practice within the team — helping shift the team's centre of gravity toward digital process consulting. Collaborate across practice areas — working with colleagues in Strategy & Operating Model and People, Culture & Workforce to ensure integrated delivery. Contribute to the firm's knowledge assets — developing frameworks, case studies and reusable methodology components that raise pcl.'s collective capability.