AppFolio & Aptly Specialist | Property Manager

Location: Work from Home Type of Employment: Full-time Work Shift: US Business Hours About Us At OurAssistants , we connect U.S.-based property management companies with highly skilled virtual professionals who help streamline operations and improve resident and owner experiences. We are committed to building reliable remote teams that support long-term operational success. Learn more at ourassistants.com . About the Role We are seeking an experienced Assistant Property Manager (APM) / General Property Manager (GPM) to support day-to-day operations for U.S.-based property management clients. The ideal candidate has hands-on experience managing leasing, maintenance coordination, tenant communication, and property operations using AppFolio and Aptly . This role requires someone highly organized, proactive, and capable of handling multiple responsibilities in a fast-paced remote environment. Key Responsibilities Property Management Operations Support end-to-end property management operations for residential portfolios. Manage leasing workflows including applications, approvals, renewals, move-ins, and move-outs. Maintain accurate records, reports, and documentation within property management systems. Tenant & Owner Communication Respond to tenant and owner inquiries professionally and promptly. Coordinate communication regarding leases, maintenance, billing, and property updates. Ensure excellent customer service and issue resolution. Maintenance Coordination Handle maintenance requests and dispatch vendors as needed. Follow up on work orders to ensure timely completion and resident satisfaction. Coordinate with vendors and contractors regarding scheduling and updates. Systems & Administrative Support Maintain workflows and task management within AppFolio and Aptly . Generate reports, update records, and support operational tracking. Assist with compliance, notices, and property-related documentation. Qualifications & Requirements Proven experience in U.S. property management . Strong hands-on experience with AppFolio and Aptly ( required ). Solid understanding of leasing, maintenance coordination, and resident support workflows. Strong communication, multitasking, and organizational skills. Detail-oriented, proactive, and able to work independently in a remote environment. Experience handling multiple properties or portfolios is preferred. Additional Requirements Must be currently residing in the Philippines or Latin America . Must have a stable internet connection and a remote-ready workstation . Compensation and Benefits Competitive salary based on experience Permanent remote setup Ongoing training and professional development opportunities Supportive and collaborative work environment