Application Production Support Consultant (Rotational Shifts)

Application Production Support Consultant (Rotational Shifts)

WHAT MAKES US, US

Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp!

At its foundation, SimCorp is guided by our values — Caring, Customer success-driven, Collaborative, Curious, and Courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.

If you like what we’re saying, keep reading!

WHY THIS ROLE IS IMPORTANT TO US

At SimCorp, delivering reliable and high-quality services is essential to maintaining the trust of our clients and supporting their critical business operations.

As a Service Delivery Consultant, you will be part of a global service delivery environment responsible for supporting business-critical applications and ensuring smooth day-to-day production operations. You will play an important role in monitoring services, responding to alerts and client requests, troubleshooting production issues, and working with internal teams to restore and improve services.

This role provides an opportunity to combine technical problem-solving, service management and client communication while working with colleagues and clients across different geographies. Experience within banking, financial services or capital markets will be an advantage.

WHAT YOU WILL BE RESPONSIBLE FOR

• Monitor production applications, emails, system alerts, service requests and support tickets, ensuring timely investigation and follow-up
• Troubleshoot and resolve application and production support issues, escalating to relevant technical or functional teams when required
• Use PL/SQL for troubleshooting, data analysis and investigation of application-related issues.
• Develop, maintain or execute PowerShell scripts to support operational activities, monitoring and process automation.
• Support service delivery activities in line with agreed SLAs and service management processes.
• Work within an ITIL-based service management environment, including areas such as Incident, Problem, Change and Service Request Management.
• Collaborate with internal technical, functional and infrastructure teams to investigate and resolve production issues.
• Communicate clearly with clients and internal stakeholders regarding incidents, service requests, progress and resolution.
• Maintain accurate documentation, support records, operational procedures and client-facing information.
• Review recurring operational issues and contribute to root-cause analysis and continuous service improvement.
• Participate in client and internal service meetings, provide operational updates and follow up on agreed actions.
• Support implementation of service improvements, application changes and new or enhanced services.
• Work effectively in a global delivery environment, collaborating with teams and stakeholders across multiple geographies.

WHAT WE VALUE

We are looking for someone who combines a production-support mindset, technical capability and strong communication skills.

Technical and service capabilities

• Hands-on experience with PL/SQL, including the ability to investigate and troubleshoot application/data-related issues.
• Experience with PowerShell scripting for operational support or automation.
• Practical understanding of production/application support, including monitoring, incident investigation, service requests and ticket management.
• Understanding of ITIL principles and service management processes. ITIL certification is beneficial but not mandatory.
• Experience supporting business-critical applications in a production environment.
• Experience with monitoring and ticketing/service-management tools is an advantage.

Business and industry experience

• Previous experience in banking applications or financial services technology is highly desirable.
• Exposure to capital markets, investment management or financial services would be an advantage.
• Experience working within large IT/service organizations, consulting firms or similar global delivery environments is valuable.
• Experience supporting clients or teams across multiple countries or geographies is preferred.

Personal qualities

• Excellent verbal and written communication skills, with the ability to communicate technical issues clearly to both technical and non-technical stakeholders.
• Strong analytical and troubleshooting skills with a structured approach to problem solving.
• A strong customer and service-oriented mindset.
• Ability to take ownership of issues and drive them toward resolution while involving the appropriate teams when necessary.
• Comfortable working collaboratively within a global and multicultural environment.
• Proactive approach to identifying recurring issues and opportunities to improve service quality and operational efficiency.

OTHER REQUIREMENTS

• Flexibility to work in rotational shifts (6AM-3 PM IST & 2-11 PM IST)
• Willing to work on weekends and holidays
• Hybrid working arrangements (at least 2x a week in the office)

BENEFITS

• Global hybrid work policy - We ask you to work 2 days a week from the office. If you choose you can work remotely the other days. Of course, you are welcome at the office if that is your preference.
• Culture – Inclusive and diverse company culture.
• Work-life balance – We believe that an equilibrium between professional responsibilities makes us all the best version of ourselves, both in private life and as colleagues in the workplace.
• Empowerment – We believe that all voices are valuable and must be heard. You will be involved in shaping our work processes.
• Career & Growth – Simcorp does offer opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.

NEXT STEPS

Please send us your application in English via our career site as soon as possible, we process incoming applications continually. Please note that only applications sent through our system will be processed. At SimCorp, we recognize that bias can unintentionally occur in the recruitment process. To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photos, age, or any non-professional information from your application. Thank you for aiding us in our endeavor to mitigate biases in our recruitment process.

If you are interested in being a part of SimCorp but are not sure this role is suitable, submit your CV anyway. SimCorp is on an exciting growth journey, and our Talent Acquisition Team is ready to assist you discover the right role for you. The approximate time to consider your CV is three weeks.

We are eager to continually improve our talent acquisition process and make everyone’s experience positive and valuable. Therefore, during the process we will ask you to provide your feedback, which is highly appreciated.

WHO WE ARE?

For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, education, professional experiences, ages, and backgrounds.

SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.

SimCorp is an equal opportunity employer and welcome applicants from all backgrounds, without regard to race, gender, age, disability, or any other protected status under applicable law. We are committed to building a culture where diverse perspectives and expertise are integrated into our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.

About Us

SimCorp is a provider of industry-leading integrated investment management solutions for the global buy side. Founded in 1971, with more than 3,000 employees across five continents, SimCorp is a truly global technology leader that empowers more than half of the world’s top 100 financial companies through its integrated platform, services, and partner ecosystem. SimCorp is a subsidiary of Deutsche Börse Group. As of 2024, SimCorp includes Axioma, the leading provider of risk and management and portfolio optimization solutions for the global buy side.

----------------------------------------------------------------

Discover more about our culture, recruitment process, and commitment to promoting meaningful work