Application Reliability & Monitoring Specialist

FIRST. is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms. We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry. About the role We are looking for an Application Reliability & Monitoring Specialist to join our team. In this role, you will monitor and diagnose application issues to ensure optimal performance and availability, proactively respond to alerts. Responsibilities Monitor and diagnose application issues to ensure optimal performance and availability of all IT applications and infrastructure escalate problems and provide recommendations for improvements Focus on Site Аpplication and Infrastructure Reliability activities including proactive monitoring, responding to alerts and look for possible automation gains Work with members of the R&D and Senior IT team to gather monitoring requirements from stakeholders and deliver solutions utilizing the enterprise monitoring toolset You will be required to work on 24/7 shifts Proactively initiate incident management process Provide assistance to B2B Support team and alert escalation Troubleshooting applications by leveraging tools like PRTG, Zabbix, Kibana, Grafana, Prometheus Stack, Catchpoint, and other Identifying the application monitoring needs or performance issues and instrumenting them appropriately in the available stack Creating performance analysis reports & dashboards for business teams upon request Proposing and implementing solutions to improve application availability and reliability Requirements Experience with Service monitoring Skilled in IT problem diagnosis and resolution Understanding of TCP/IP networking Experience with Virtualization, Load balancers and Linux Exposure with monitoring tools like Prometheus, Grafana and ELK stack is a plus Understanding of HTTP response code and API basics Strong communication skills - verbal and written Scripting experience is an advantage What we offer An open-minded environment that values you An international multicultural team An amazing office environment Food vouchers (95 EUR) Additional health insurance Sports card Up to 24 days of paid annual leave Flexible working hours Manicure, barber, massage, breakfast, and snacks in the office Wedding and new baby bonus Team building activities If you are interested in joining our diverse and dynamic team, we are looking forward to your application. Only short-listed candidates will be contacted. Confidentiality of all applications is assured! By submitting your application, you explicitly consent, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), to the processing of the personal data contained in your CV, resume, and/or motivational letter strictly for the purposes of the recruitment and selection process conducted by the Company. By applying to this job offer, you also freely and expressly consent to the Company storing your personal data and considering your application for future employment opportunities, in accordance with the Company’s data retention policy and applicable legal requirements. You may withdraw your consent to the processing and/or storage of your personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal, by contacting sending an email request to the following address : [email protected] Why we need to process your personal data for another term: to be able to contact you when we have a suitable position that matches your profile; to be able to send you job offers which might be interested for you; to contact you directly, without n eed ing you to go again through the whole selection procedure. What we will continue to store for you? Your name, email, telephone number, social media profile link/s, picture from your CV; Your professional experience; Your skills, language proficiency, special info from your CV, sent by you.