Application Support Analyst

Closing Date: 29/01/2027

Join the NEC Group and be part of something extraordinary!

Application Support Analyst

The NEC Group is looking for talented and passionate individuals to join our dynamic team. Our mission is to create unforgettable experiences through world-class events and services.

We have a fantastic opening for an Application Support Analyst to join our Backstage team in Group IT.

Our Backstage support teams are crucial to the delivery across all five of our venues – The NEC, bp pulse LIVE, Utilita Arena Birmingham, the ICC, and Vox - and include IT, Finance, Marketing, People, Legal, Safety and Procurement. Collaborating seamlessly with our frontline operational teams to create unforgettable moments for the millions of people that visit us each year.

About The Role

This role is responsible for day-to-day application support and administration of Dynamics 365 Finance & Operations, E-Commerce and Customer Engagement. The post holder will resolve incidents, fulfil service requests and provide practical guidance to help colleagues use the applications effectively.  

Day to day you will…

• Provide first-and second-line functional support, taking ownership of incidents, problems and service requests from initial investigation through resolution and user confirmation. 
• Assess business impact and urgency, work to agreed service levels and keep users informed of progress, workarounds and expected resolution times. 
• Deliver approved changes to application configuration, views, forms, workflows and business rules within agreed permissions and change controls. Providing documented guides for end user changes. 

About You

Our Ideal Candidate will have…

• Hands-on Dynamics 365 experience, including support, configuration and issue resolution across customer, sales, finance and operational processes.
• Experience with Dynamics 365 application configuration, access management, data quality, testing and release management.
• Strong troubleshooting skills, with the ability to investigate, document and resolve issues effectively.
• Excellent communication skills, collaborative and customer-focused, with the confidence to engage and ability to explain technical concepts to non-technical users.
• Strong organisation skills, with attention to detail and ability to manage multiple priorities.

We believe in people to people (we are a people first business), love of difference (because embracing and celebrating difference brings our business to life) and being moment makers (memories are made here – so we make every moment matter).

If this sounds like you and you thrive in a fast-paced and exciting environment, then apply now!

What We Offer

• Salary up to £50k
• Hybrid working options
• 25 days annual leave rising to 26 after one year plus all UK bank holidays
• Free onsite parking and lunch when working
• Pension matching up to 7% (and you can contribute more)
• Life Assurance cover
• Private Medical Insurance
• Healthcare Cash Plan and Holiday Buy/Sell
• Exclusive Discounts and many more great benefits

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.

Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.

Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.