Application Support Specialist

Teams at companies in Germany now use our applications every day, and when something goes wrong they want an answer in their own working hours. Thread & Logic now has an opening for an Application Support Specialist in Germany. You will work full-time and remote from anywhere in Germany; the developers you work with are in Dallas, seven hours behind.

Projects you'd join

• Answer support tickets about our applications
• Reproduce reported problems and write them up for the developers with steps and screenshots
• Check user accounts, permissions and saved records when something looks wrong
• Test fixes before release and confirm with the user afterwards
• Keep help articles and the list of known issues current

To start, you need

• Completed IT or commercial training, or a degree in a related field
• Experience in IT support, application support or a helpdesk, including internships
• A ticket system such as Jira Service Management, Zendesk or Freshdesk
• Basic SQL, enough to look up a record

Good extras

• Reading application logs or using browser developer tools
• ITIL Foundation
• Web applications built with React or a similar framework

From Thread & Logic

• 30 days of holiday a year
• Company pension plan with an employer contribution
• Yearly training budget for courses and certifications
• A laptop and home office equipment
• Flexible hours, with a few hours of overlap with Dallas

Thread & Logic in short
Thread & Logic builds custom business applications in Dallas, Texas. We design internal tools, connect them to the systems a team already uses and add AI where it can prepare the next step, while the person using the application makes the decision and the application records it.