Applications Developer Lead - Electronic Health Record (eHR)

PCI Professional Services is seeking an experienced Developer Lead to support the U.S. Immigration and Customs Enforcement (ICE) Electronic Health Records (eHR) Operations and Maintenance program. This position serves as Key Personnel and provides technical leadership for the maintenance, troubleshooting, optimization, and enhancement of MedPAR2 and related eHR applications.

The Developer Lead will combine hands-on software development expertise with technical leadership, supporting production issue resolution, system enhancements, requirements analysis, capacity planning, and the continued operation of mission-critical applications supporting ICE health services.

Key Responsibilities

• Lead technical support, maintenance, and enhancement activities for the MedPAr2 application.
• Analyze, troubleshoot, and resolve problems within existing application designs and implementations.
• Design and implement modifications and enhancements to existing systems and support development of new system capabilities.
• Analyze business and functional requirements and translate them into technical specifications and development activities.
• Optimize system operations and resource utilization.
• Perform system capacity analysis and support capacity planning.
• Lead or support troubleshooting of complex application and production issues, including identification of root causes and implementation of corrective actions.
• Develop, review, test, and maintain software using applicable programming languages and development frameworks.
• Support integration activities involving web services and interconnected applications.
• Provide technical guidance to developers and application-support personnel.
• Coordinate technical activities with program leadership, Government stakeholders, infrastructure teams, and other technical resources.
• Support application testing, configuration management, software releases, patches, fixes, and enhancements.
• Develop and maintain technical documentation associated with application architecture, system changes, troubleshooting, and software releases.
• Support planning and tracking of software-development and maintenance activities.

Required Qualifications

• 10 or more years of relevant software-development experience.
• Demonstrated experience identifying and implementing fixes for problems within existing system designs and implementations.
• Experience designing and implementing modifications to existing systems and supporting development of new systems or capabilities.
• Experience optimizing system operations and resource utilization.
• Experience performing system-capacity analysis and planning.
• Experience analyzing business requirements and developing specifications for functional activities.
• Experience with Microsoft Project 2013 or higher.
• Software-development experience using multiple languages and technologies, including:
  • Java
  • C, C++, and/or C#
  • ASP
  • HTML
• Experience developing and supporting web services.
• Strong analytical and troubleshooting skills.
• Ability to communicate technical concepts and issues clearly to technical and non-technical stakeholders.
• Ability to lead technical activities within a production O&M environment.

Preferred Qualifications

• Experience supporting electronic health record (EHR/EMR) or other healthcare IT applications.
• Experience supporting federal government IT systems.
• Experience with production application operations and maintenance.
• Experience with software configuration management, testing, release management, and formal change-control processes.
• Experience working with Agile software-development or maintenance teams.
• Familiarity with IT service management environments and tools such as ServiceNow.