Appointment Setter

Job title: Appointment Setter

Type of employment: Full Time

Shift Schedule: 8:30 AM-7PM (within)

Handle customer calls to understand their needs and schedule service appointments while providing friendly, professional, and helpful customer service. The ideal candidate is a strong communicator, hardworking, and experienced in customer service and call center environments.

About the Company:

The company is a heating services company seeking a reliable Dialer to communicate with customers, understand their needs, and help schedule service appointments.

Objective of this role:

• Schedule service appointments by effectively communicating with customers.
• Understand customer needs and gather the appropriate information before booking appointments.
• Provide friendly and professional customer service.
• Consistently follow up and work toward appointment-booking goals.
• Responsibilities:

Customer Calls

• Handle customer calls professionally and courteously.
• Listen to customers and understand their needs.
• Ask appropriate questions to gather relevant information.
• Provide clear information and assistance based on established processes.

Appointment Booking

• Schedule service appointments based on customer needs and availability.
• Accurately record customer and appointment information.
• Confirm appointment details with customers.
• Follow up as needed to ensure appointments are properly scheduled.

Customer Service

• Maintain a friendly and professional tone during every interaction.
• Address customer questions and concerns appropriately.
• Escalate issues when additional assistance is required.
• Provide a positive customer experience throughout the call.

Required skills and qualifications:

• Previous customer service and call center experience.
• Strong verbal communication skills.
• Friendly and professional personality.
• Ability to listen and understand customer needs.
• Strong work ethic and willingness to work hard.
• Ability to handle customer calls efficiently.
• Ability to accurately schedule appointments and document customer information.
• Industry experience is required.

Preferred skills and qualifications

• Previous experience in appointment setting.
• Experience handling high-volume customer calls.
• Familiarity with call center systems or scheduling software.
• Strong ability to build rapport with customers over the phone.
• Proven ability to consistently meet appointment-setting or call performance goals.