Area Support Manager

Company Description Edwards and Ward is a fresh food catering company focused on providing healthy, balanced meals to schools and businesses. The organization is committed to high-quality ingredients, nutritious menus, and reliable service tailored to diverse client needs. Operations emphasize food safety, consistency, and strong partnerships with educational institutions and corporate clients. Team members work in a fast-paced environment where customer satisfaction and nutritional standards are key priorities.

Role Description The Area Support Manager is a full-time, hybrid role based in the hampshire area, United Kingdom, with some flexibility for working from home. The role involves overseeing multiple catering sites, supporting site managers, and ensuring that all locations meet company standards for food quality, service, and compliance. Day-to-day responsibilities include conducting regular site visits, monitoring performance, coaching and developing on-site teams, and helping resolve operational issues. The Area Support Manager will assist with new site openings, support implementation of company policies and procedures, and coordinate with central office functions such as HR, finance, and procurement. This role also includes maintaining strong client relationships, addressing feedback, and contributing to continuous improvement in service delivery and operational efficiency.

Qualifications

• Experience in multi-site operations management within catering, hospitality, or food services.
• Strong leadership skills with the ability to coach, mentor, and motivate diverse teams.
• Proficiency in basic IT tools (e.g., email, spreadsheets, catering or POS systems) and reporting.
• Knowledge of food safety, health and safety regulations, and compliance standards.
• Excellent communication, interpersonal, and customer relationship management skills.
• Ability to plan, prioritize, and manage time effectively across multiple locations.
• Full UK driving license and willingness to travel regularly within the Greater Guildford Area.
• Previous experience in education or business catering environments is advantageous.
• Relevant vocational qualifications or certifications in catering, hospitality, or management are beneficial.