Assistant Operations Manager - Verona, PA

- Help the Director of Operations run day-to-day US operations, and build out the procedures, workflows, and checklists that keep us efficient as we grow.
- Oversee customer installations from planning through closeout, tracked accurately in Zoho CRM.
- Coordinate equipment, shipping, installation scheduling, and subcontractors so projects stay on time.
- Keep customers informed and confident at every step, from first scheduling call to final closeout.
- Coordinate maintenance and service calls, and give technical guidance to customers, technicians, and installation partners.
- Support installation, configuration, and troubleshooting of low-voltage systems, including CCTV cameras and networking gear, on site when needed.
- Oversee equipment prep at the warehouse: assembly, pre-configuration, testing, and quality checks before anything ships.
- Manage inventory, equipment tracking, returns, and replacement hardware so shortages never hold up a project.
- Work closely with Sales, Customer Success, Support, and Product, and flag risks and resource needs early.

Must-haves

- Experience in operations, project management, field service management, or a similar leadership role.
- Low-voltage experience, ideally with CCTV, surveillance cameras, and the networking behind them (IP addressing, PoE, switches, remote connectivity).
- Excellent written and verbal communication, and a real customer service mindset. You make customers and partners feel looked after.
- A track record of juggling multiple projects and deadlines without dropping the ball.
- OSHA 10 and aerial lift certification (scissor and boom), or willingness to get them. We'll cover the cost.
- A valid driver's license and living within about 45 minutes of our Verona warehouse.

Nice-to-haves

- Zoho CRM experience.
- Experience coordinating subcontractors, field technicians, or installation partners.
- Hands-on experience configuring IP cameras and networked security devices.
- Inventory, shipping, logistics, or procurement experience.
-Familiarity with construction sites and construction technology.

- Take ownership and lead by example, whether that means managing a project schedule in the morning or solving a technical issue on site in the afternoon.
- Enjoy both planning and execution, and are just as comfortable building a process as rolling up your sleeves to make it work.
- Stay calm under pressure and keep customers confident when things don’t go to plan.
- Like being the person others rely on to keep things moving, including when the Director is on the road.
- Are always looking for a better way to run things, and turn what you learn into procedures, checklists, and workflows the team can use.
- Want to grow with a scaling US operation and be part of its leadership team.

- Prefer a purely strategic or office-based role. This one is hands-on, with warehouse days, site work, ladders, aerial lifts, and lifting up to 50 lb.
- Would rather not travel. You’ll be on the road about 30 to 40% of the time, with some overnights.
- Prefer a clearly defined scope with established processes already in place. Much of the job is building them as we grow.
- Find the detail work, like keeping Zoho CRM, inventory, and equipment tracking accurate, a distraction from the “real” job.
- Prefer to stay behind the scenes rather than be a main point of contact for customers, installers, and internal teams.
- Are looking for a role where you mostly delegate rather than step in yourself when needed.

- Health, Dental and Vision via TriNet
- 401k via Empower
- PTO - 15 days per year
- One extra PTO day for every year of service 
- Paid OSHA 10 and aerial lift certification, and travel expenses covered on overnight trips.
- A direct say in how US operations get built as we scale, working with the Director of Operations and the US Managing Director.

Repot to: Operations Director
Secondary Report: Managing Director US