Warehouse & Field Service Technician - Verona, PA

- Manage project workflow in Zoho CRM so every job is accurately tracked and up to date.
- Schedule and coordinate installations and maintenance service calls from planning through completion.
- Be a main point of contact for customers, technicians, and our internal team, and keep everyone in the loop.
- Assemble equipment at the warehouse and handle pre-configuration, programming, testing, and quality checks before shipment or install.
- Give technical guidance on installation and maintenance, whether the work is done by our team, subcontractors, or customers installing themselves.
- Support and troubleshoot low-voltage systems, including CCTV and related surveillance equipment.
- Travel to customer sites for installs, maintenance, commissioning, training, decommissioning, and support.
- Keep project documentation, service records, and customer communications accurate.
- Work with our Product, Development, Sales, Support, and Operations teams to make every project run better.

Must-haves
- Low-voltage systems experience. Knowledge of CCTV, surveillance cameras, and related networking is a big plus.
- Excellent communication and customer service skills. You're comfortable walking customers through technical setups by phone, video, or in person, and they come away happy.
- Strong organization and the ability to manage multiple projects at once.
- Mechanical and electrical aptitude, and you can read technical documentation.
- Aerial lift operating experience. OSHA 10 and scissor and boom lift certification, or willingness to get them (we'll cover the cost).
- A valid driver's license, and you live within about 45 minutes of our Verona warehouse.

Nice-to-haves
- Zoho CRM or other CRM experience.
- Basic networking knowledge: IP addressing, PoE, switches, and remote connectivity.
- Experience with equipment assembly, testing, or manufacturing.
- Experience configuring IP cameras and networked security devices.
- Customer service or technical support background.

- Enjoy variety: coordinating schedules one day, configuring cameras at the warehouse the next, and being on site for an install the day after.
- Take ownership of a project from planning through completion, without waiting to be told what’s next.
- Get real satisfaction from helping customers and explaining technical setups in plain language.
- Like working with your hands as much as working on a laptop.
- Stay organized when you’re juggling several jobs, sites, and people at once.
- Are curious and want to keep building your technical skills in networking, IP cameras, and construction tech.

- Prefer a fixed routine or working from the same place every day.
- Would rather not travel. You’ll be on the road about 30 to 40% of the time, with some overnights.
- Don’t enjoy physical work: ladders, aerial lifts, lifting up to 50 lb, and being outdoors in every season.
- See admin work, like keeping Zoho CRM and service records up to date, as something to skip rather than part of doing the job well.
- Prefer purely technical work with minimal customer contact.
- Need step-by-step instructions for everything rather than figuring things out and taking ownership.

- Health, Dental and Vision via TriNet
- 401k via Empower
- PTO - 15 days per year
- One extra PTO day for every year of service 
- Paid OSHA 10 and aerial lift certification, and travel expenses covered on overnight trips.
- Room to grow with a US operation that's scaling.

Report to: Operations Director - US
Secondary Report: Managing Director - US