Associate – Customer Success & Growth

Job Description This is a remote position. At Black & Grey HR, we are an advisory operating with structure, speed and intelligence. This role sits at the front of our business. You will help us acquire new clients, understand their hiring needs, manage relationships, and ensure every opportunity is tracked properly through CRM. We are not looking for random sales activity. We are looking for someone who can listen, ask the right questions, understand business pain points and move opportunities forward with discipline. What You Will Do - Identify and engage potential clients across our target sectors - Conduct proper need analysis to understand hiring challenges, urgency, decision makers, budgets, and role expectations - Manage all client conversations, follow-ups, pipeline updates, and reports through CRM - Build strong relationships with new and existing clients - Coordinate with our recruitment teams for clear handover and smooth delivery - Maintain clean CRM records, call notes, activity updates, and opportunity movement - Support client presentations, proposals and commercial discussions - Track pipeline, closures, client engagement and performance metrics - Follow Black & Grey HR’s defined processes, SLAs and service standards What We Value - Clear communication - Strong ownership - Speed with structure - Client-first thinking - Clean CRM discipline - Respect for process - Partnership over transaction Requirements - 3 to 5 years of experience in customer success, client acquisition, business development, account management, recruitment, or consulting - Strong ability to conduct client need analysis - Hands-on experience with CRM systems, preferably Zoho CRM - Confident communication and questioning skills - Strong follow-up discipline - Consultative sales mindset - Ability to work independently in a remote setup - Someone who respects systems, data, and accountability Benefits - Hybrid or fully remote working environment - Exposure to UAE, GCC and international clients - Structured CRM-led working model - Opportunity to grow with a fast-moving recruitment and talent advisory firm - Performance-driven culture with clear ownership and visibility