Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and help elevate employee experience across a global organization?
At DTCC, we are committed to delivering a modern, technology-enabled workplace that supports our people and our mission.
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Pay & Benefits
Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits
Pension / retirement benefits
Paid time off and personal/family care leave programs
Flexible hybrid model (3 days onsite / 2 days remote)
The Impact You Will Have
As
Associate Director, Workplace Experience & Technology
, you will play a key role in shaping and delivering DTCC’s workplace experience across a global footprint of approximately 6,000 employees.
You will lead the integration of:
Workplace technology
Space strategy
Hospitality and food service
Employee amenities
Operating in a highly matrixed environment, you will partner across IT, HR, Finance, Procurement, Facilities, Security, and business leadership to deliver complex, cross-functional initiatives.
You will also leverage workplace data and technology to:
Inform decision-making
Optimize space utilization
Enhance employee engagement
Key Responsibilities
Employee Experience & Engagement
Serve as a primary point of contact for workplace experience, technology tools, and hospitality services
Lead employee engagement initiatives (events, wellness programming, amenities)
Develop and deliver employee communications (email, intranet, digital signage)
Track customer satisfaction and workplace performance metrics
Workplace Technology & Data Management
Lead implementation and management of workplace platforms (reservation systems, work orders, space tools, etc.)
Maintain workplace data integrity (space, rooms, inventory)
Analyze utilization and experience data to produce insights and reporting
Partner with IT, Security, architects, and engineers on system integration
Manage budgets related to workplace technology initiatives
Hospitality, Food Service & Amenities
Oversee hospitality, food service, and workplace amenity programs
Manage vendor relationships and service delivery performance
Partner with Procurement, Finance, and Workplace Services on KPIs and governance
Lead service recovery, escalation management, and continuous improvement
Ensure alignment to employee experience strategy and sustainability goals
Project Management & Delivery
Develop RFPs and scopes of work across workplace technology, design, construction, and hospitality services
Partner with Procurement on vendor selection and onboarding
Lead cross-functional project execution with internal and external stakeholders
Manage schedules, budgets, risks, and deliverables through implementation
Qualifications
Bachelor’s degree required
10+ years of progressive experience in a complex corporate workplace environment
Demonstrated experience across:
Workplace technology
Workplace experience / hospitality
Vendor and program management
Talents Needed for Success
Strong knowledge of workplace technology platforms and service tools
Proven ability to deliver hospitality-driven, service-oriented workplace environments
Strong project and stakeholder management skills
Excellent communication skills (employee-facing and executive-level)
Ability to manage multiple priorities in a fast-paced, evolving environment
Proactive, solutions-oriented mindset