Associate Implementation Lead

Are you interested in pursuing a career in technology and healthcare that consistently innovates and leads in patient driven care, while working with a team that truly cares and supports each other to drive client success in healthcare? Consider Royal…Royal Health Inc is "A leader in healthcare operations technology who leads the market in patient and provider experience". Royal, headquartered in White Plains, NY, is a leading provider of software and services to the health care industry, delivering a seamless suite of solutions that is focused on patient, provider and operational workflows, optimizing engagement in all areas of the exam life cycle. Royal's leadership team is comprised of technology, business and clinical operations backgrounds with deep industry expertise in Healthcare, Data Security, Financial Services and Information Technology.

The Associate Engagement Manager/Associate Implementation Lead (AEM) is a developing implementation leader responsible for leading assigned software implementation projects from discovery through go-live. AEMs are initially assigned lower-complexity customer engagements and work with Delivery leadership, subject matter experts, and customers to lead project activities, facilitate workflow and solution discussions, manage deliverables, and drive successful customer outcomes.

This role is designed for individuals with foundational implementation, project management, customer-facing, and healthcare technology expertise who are developing the experience and judgment required to lead increasingly complex customer engagements. Associate Engagement Managers progressively assume greater complexity and independence while building the skills required to advance to the Engagement Manager role.

The Associate Engagement Manager role is designed as an accelerated development path toward the Engagement Manager role. Successful AEMs are expected to progressively take on greater project complexity, customer leadership, and independence, with advancement based on demonstrated readiness to lead full-scale enterprise implementations.

Project Leadership

• Lead assigned, lower complexity, projects from project initiation through go-live and transition to support.
• Own project plans, milestones, deliverables, risks, actions items and implementation documentation.
• Drive execution, follow-through, go-live readiness, and proactive risk escalation.

Customer Engagement

• Own day-to-day customer engagement for assigned implementations, serving as the primary contact and building trusted relationships with customer stakeholders.
• Lead customer-facing meetings, workflow workshops, training sessions, and implementation discussions with support from Delivery leadership and subject matter experts as needed.
• Facilitate customer discussions to drive clarity, alignment, timely decision-making, identification and resolution of risks impacting project success.

Solution & Business Knowledge Development

• Develop knowledge of Royal Health products, workflows, configurations, integrations, and implementation methodologies.
• Understand customer workflows and business needs to guide workflow, configuration, and solution decisions while promoting Royal standards and best practices
• Evaluate and troubleshoot customer questions and testing feedback to identify workflow, configuration, training, product, or integration needs.

Team Collaboration

• Partner cross-functionally with Delivery, Product, Technical Services, Support, Sales, and subject matter experts to support successful implementation outcomes.
• Seek and apply feedback while demonstrating increasing ownership, resourcefulness, and independence.
• Share knowledge, lessons learned, and improvement opportunities to strengthen Delivery practices.

What does success look like:

• Demonstrate accountability and follow-through on commitments.
• Communicate professionally and effectively with customers and colleagues.
• Learn quickly and apply new knowledge in practical situations.
• Show initiative and resourcefulness in resolving issues.
• Remain organized while managing competing priorities.
• Build strong relationships through collaboration and trust.
• Deliver consistent, high-quality work products.