Associate Product Analyst - ePrescribing Platform

About DrFirst

For 25 years, DrFirst has empowered providers and patients to achieve better health through intelligent medication management. We improve healthcare workflows and help patients start and stay on therapy with end-to-end solutions that enhance prescription access, affordability, and adherence. Our solutions help 100 million patients a year and are used by more than 420,000 prescribers, 71,000 pharmacies, 270 EHRs and health information systems, and over 2,000 hospitals in the U.S. This is a great opportunity to be a part of a successful Healthcare IT company experiencing significant growth. Here you'll get to work with some of the smartest and most interesting people around; solving unique and complex challenges in healthcare on a scale matched by a few companies. If you get excited about stretching yourself in new ways, developing yourself to your fullest potential, care about working with smart colleagues; we want to talk to you!

Position Overview

DrFirst is hiring an Associate Product Analyst to support the ePrescribing team. This is an entry-to-mid level execution role working under the guidance of senior product analysts and product managers. The Associate Product Analyst will draft user stories, support backlog management, assist with bug triage, contribute to release documentation, and partner with engineering, QA, UX, and customer support. This role is a strong launchpad for someone early in their product career who wants to learn healthcare technology and grow into a Product Analyst position.

Who Will Love This Role

• An early-career operator eager to learn agile product execution from experienced practitioners
• A naturally organized professional who enjoys writing clear documentation and keeping work moving forward
• A fast learner excited to build domain expertise in healthcare technology and ePrescribing workflows
• A team player who builds working relationships with engineering, QA, UX, and support partners
• An AI-curious professional already using Claude, ChatGPT, or Copilot in daily work and wanting to deepen those skills

What you will work on

Requirements Documentation Support

• Draft user stories and acceptance criteria under the direction of product managers and senior product analysts
• Help maintain the product backlog so requirements stay current and well-organized
• Update product documentation including feature specifications, user guides, and process notes
• Partner with the UX team to gather and reflect design requirements in user stories

Backlog and Sprint Support

• Participate in backlog grooming sessions and contribute to story refinement
• Help break down features into smaller development tasks under guidance from senior team members
• Support sprint planning by ensuring stories meet the team's definition of ready
• Track sprint progress and surface blockers to the team

Bug Triage Support

• Review incoming bug reports, categorize by severity, and route to the right owners
• Work with QA to reproduce issues and document detailed bug reports
• Support prioritization conversations led by senior product team members
• Maintain issue tracking systems and follow team workflow standards

Release Coordination Support

• Help draft release notes, deployment guides, and rollback documentation
• Track feature delivery against release timelines and flag risks early
• Support post-release monitoring and issue resolution
• Communicate release updates to stakeholders with clear written summaries

Cross-Functional Collaboration

• Work with customer support to gather product feedback and recurring issue patterns
• Help maintain support documentation and troubleshooting resources
• Escalate critical customer issues to senior product team members and engineering
• Build effective working relationships across product, engineering, QA, UX, and support

Reporting and Analysis

• Pull regular reports on product metrics, release progress, and team performance
• Help analyze user feedback and support data under direction of senior team members
• Build basic dashboards and visualizations for team-level visibility
• Support A/B testing and feature validation by tracking metrics and outcomes

Qualifications

Education

• Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or related field

Required Experience

• 1-3 years of experience in product management, business analysis, project coordination, or similar role (internships and co-op experience count)
• Exposure to agile development methodologies through coursework, internships, or professional roles
• Hands-on experience writing structured documentation (user stories, requirements, process docs, or similar)
• Experience working alongside engineering or technical teams in any capacity

Preferred Experience

• Internship or co-op in product, business analysis, or operations roles
• Coursework or certifications in agile, scrum, or product management
• Exposure to healthcare, pharmacy, life sciences, or other regulated industries
• Familiarity with healthcare standards (NCPDP SCRIPT, HL7, FHIR) is a strong plus but not required

Required Technical Skills

• Familiarity with project management tools (Jira, Trello, Asana, or similar)
• Experience with documentation tools (Confluence, Notion, Google Docs, or similar)
• Solid Excel skills including pivot tables, formulas, and basic data analysis
• Active daily use of AI tools (Claude, ChatGPT, Copilot) for writing, summarization, and research. DrFirst uses Claude as our enterprise AI platform.

Preferred Technical Skills

• Exposure to the AWS ecosystem or cloud-based development environments
• SQL basics for pulling data from product databases
• Dashboard tools (Tableau, Power BI, Looker, or similar)

Analytical Skills

• Strong attention to detail and organizational habits
• Ability to break complex topics into smaller, manageable parts
• Curiosity-driven problem-solving approach
• Comfort with structured analytical thinking and basic data review

Communication

• Clear written and verbal communication
• Ability to ask thoughtful questions when requirements are unclear
• Comfort participating in cross-functional meetings with engineers, designers, and business partners
• Strong listening skills and willingness to take feedback

Mindset

• Eager to learn from senior team members and grow product skills
• Comfortable with ambiguity and willing to ask questions to gain clarity
• Customer-focused with empathy for end-user needs
• Detail-oriented with a commitment to quality and follow-through

Physical Requirements

• 90% Desk work
• 10% Remote meetings with internal teams and occasional customer calls

Benefits

• Competitive compensation, with a base salary of $65,000 - $80,000 (Exact compensation may vary based on skills and experience)
• Eligible for a Discretionary Performance-based bonus
• Medical, dental, and vision insurance
• 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule
• HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year
• 100% company paid short and long-term disability, AD&D, and group life insurance
• Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days
• Employee Assistance Program
• Continuing Education funds up to $1500 annually for eligible programs after 1 year of service
• Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

DrFirst is committed to being a Remote-First company, creating a dynamic and flexible workplace where everyone can thrive, no matter where they log in from. Check out our approach to remote work https://drfirst.com/company/about-us/careers/.

Our recruitment process at DrFirst is straightforward and secure. You will only be contacted by our recruitment team through an official @drfirst.com email address. We will never ask you for payment or sensitive personal information, such as your social security number or banking details, at any stage of the hiring process. Additionally, we will not request that you purchase equipment or accept e-checks or checks for deposit. If you encounter any communications claiming to be from DrFirst that seem suspicious, please contact our recruitment team directly at recruiter@drfirst.com to verify the message's authenticity. Your security is important to us!

Learn more about our benefits and professional development opportunities https://drfirst.com/company/about-us/careers/the-perks/.