Associate Supply Chain Reverse Logistics & Operations Support

Location: Breda, The Netherlands (Hybrid, minimum 2 days per week on-site)

Contract: 9 months

Start Date: ASAP preferred

About the Role

We are looking for an Associate Supply Chain professional to join the Reverse Logistics & Operations team in Breda. This role is focused on supporting daily reverse logistics operations across the EMEA region, including returns management, distribution complaints, and shipment tracking & tracing.

This is a highly operational role within a fast-paced and regulated environment. The successful candidate will work closely with Supply Chain, Quality, Compliance, Logistics Service Providers, and other internal stakeholders to ensure timely and compliant execution of critical processes.

In addition to daily operations, we are looking for someone who can identify opportunities for process improvements, analyse performance data, and contribute to continuous improvement initiatives within the team.

Key Responsibilities

• Coordinate the return flow of Finished Drug Products (FDP) to the sites, warehouses, CMOs and logistics partners.
• Manage and follow up on distribution complaints, ensuring accurate documentation, investigation, and closure within established timelines.
• Support track & trace activities for shipments managed through the Global Distribution Hub.
• Collaborate with Quality, Compliance, Logistics, and other stakeholders to ensure seamless execution of operational activities.
• Monitor operational KPIs and support reporting activities.
• Analyse operational data and identify opportunities for process improvements.
• Participate in stakeholder meetings and represent the Reverse Logistics team when required.
• Support internal and external audits.
• Ensure all activities are performed in compliance with GDP, GMP, SOX and procedures.

What We're Looking For

Required

• Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration or a related field.
• Approximately 1-3 years of experience in Supply Chain, Logistics, Distribution, Customer Operations or a related environment.
• Experience handling operational issues in a logistics or supply chain setting.
• Strong communication skills and confidence interacting with multiple stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Strong attention to detail and quality mindset.
• Experience working with ERP systems and Microsoft Office applications.
• Fluent English, both written and spoken.

Preferred

• Experience within biotech, pharmaceutical, healthcare, medical devices or other regulated industries.
• Knowledge of reverse logistics, distribution operations, returns management, or complaint handling.
• Experience with KPI reporting, dashboards, data analysis or continuous improvement initiatives.
• Understanding of GDP, GMP and SOX requirements.
• Lean Six Sigma certification is a plus.

Key Competencies

The ideal person:

• Thrives in a fast-paced and continuously changing environment.
• Demonstrates strong stakeholder management and communication skills.
• Has a quality and compliance-focused mindset.
• Uses data and KPIs to support decision-making.
• Takes ownership and works proactively.
• Identifies and drives process improvement opportunities.
• Is comfortable working in an international and multicultural environment.

Team & Working Environment

You will join a collaborative team of five professionals within Reverse Logistics & Operations. The team operates in a highly supportive, cross-trained environment where teamwork, knowledge sharing and continuous improvement are strongly encouraged.

Additional Information

• Hybrid working model with two office days per week (preferred team days: Tuesday and Thursday).
• Initial contract duration is 9 months.
• Extension may be possible depending on business needs and performance.
• Candidates from logistics and supply chain backgrounds outside of pharma are encouraged to apply.