AWS Cloud Operations & Support - Engineer

Job Description

We are looking for an experienced AWS Cloud Operations & Support Engineer to manage, monitor, and optimize AWS cloud infrastructure. The ideal candidate will have strong hands-on experience in cloud operations, production incident management, troubleshooting, security remediation, and infrastructure cost optimization.

Key Responsibilities

• Manage production incidents, perform root cause analysis (RCA), and implement preventive measures.
  

• Monitor AWS infrastructure using Amazon CloudWatch and ensure SLA/SLO compliance.
  

• Design, deploy, maintain, and troubleshoot AWS compute, networking, storage, and database services.
  

• Perform OS upgrades, patching, and security updates on production systems.
  

• Optimize AWS infrastructure costs through resource rightsizing and savings initiatives.
  

• Conduct vulnerability assessments and remediation using Qualys, CrowdStrike, or similar security tools.
  

• Maintain IAM policies, access controls, and cloud security compliance.
  

• Prepare incident reports, post-mortems, uptime metrics, and cost optimization reports.
  

• Communicate technical issues and recommendations effectively to technical and business stakeholders.
  

Mandatory Skills

• AWS Cloud Infrastructure
  

• Cloud Operations and Production Support
  

• AWS Cloud Administration
  

• Incident Management and Troubleshooting
  

• Infrastructure Monitoring and Security Remediation
  

Eligibility Criteria

• 6–8 years of relevant experience in cloud infrastructure and AWS operations.
  

• Degree from an affiliated university.
  

• Willingness to work in a hybrid model from Bengaluru, with at least 2 days in the office per week.
  

• Flexibility to support critical incidents outside business hours and during major project/product launches.