O9 Support Engineer

Skill Category: Data Engineering

Key Responsibilities:

• Act as an O9 Support Engineer, handling BAU support for Sony with production system access.
  

• Investigate and resolve user queries/issues via assigned support tickets.
  

• Collaborate with O9 platform support team for production fixes and release management.
  

• Provide timely updates to users and document resolutions in ITSM tools.
  

• Conduct requirement analysis, prepare reports, and communicate effectively with stakeholders.
  

• Participate in UAT, user training, and business process documentation.
  

• Work in Japan shift (6:30 am – 3:30 pm IST) or India shift (9 am – 6 pm IST); occasional on‑call support.
  

Mandatory Skills:

• Strong SQL (must have)
  

• Python (required)
  

• IBPL
  

• Exposure to O9 Supply Planning solutions
  

• Supply Chain Planning / Analytics
  

• R‑Script, JavaScript
  

• Basic Java knowledge (preferred)
  

Good to Have Skills:

• Exposure to Supply Planning tools (OMP, Kinaxis, Oracle Fusion Cloud, VB Macro)
  

• Supply Chain Analytics certifications
  

• Remedy on Demand / other ticketing tools
  

• Business Analyst qualifications
  

Qualifications:

• BTech / BE / MCA
  

Interview Process:

• L1: Virtual
  

• L2: Face‑to‑Face (Candidate acknowledgement email required)
  

Work Preference:

• Hybrid model
  

Submission Guidelines for Recruiters:

• Email: sarita.dash@htcinc.com
  

• Subject Format: Req ID || Skill || Candidate Name(s) OR Resume Count || Client Name
  

• Rule: One skill per email submission.
  

• Screening Parameters (must be included):
  

  • Total Experience: ___ years
    

  • O9 Platform / Support Engineering: ___ years
    

  • Supply Chain Planning / Analytics: ___ years
    

  • SQL: ___ years
    

  • Python: ___ years
    

  • IBPL: ___ years
    

  • Java (if any): ___ years