AWS Connect Technical Architect

This is a remote position.

Amazon Connect Technical Architect (Remote, Colombia)

About the Role

Requirements

• Advanced English level (C1) – required for communication with international teams
  

• Strong experience in AWS cloud architecture and services
  

• Hands-on scripting or coding with Python, Java, C#, .NET, or Node.js
  

• Deep understanding of Amazon Connect architecture and Contact Flow Design
  

• Experience with Lambda, CloudFormation, Lex integration, and call routing
  

• Expertise in CI/CD tools such as Jenkins, GitLab CI/CD, CodeDeploy
  

• Experience building API integrations, especially with WFM, CRM, and contact center systems
  

• Knowledge of communications protocols such as WebRTC and SIP
  

• Strong presentation and communication skills with both technical and non-technical stakeholders
  

• Ability to lead enterprise-level technical initiatives with minimal oversight
  

⭐ Nice to Have

• Experience with Infrastructure as Code using AWS CDK or Terraform
  

• Experience setting up monitoring and logging for AWS infrastructure
  

• Knowledge of Salesforce Service Cloud
  

• Familiarity with contact center platforms like Genesys, Twilio, Avaya, Cisco
  

• Experience with outbound dialers and campaign management
  

• Understanding of Agile and Scrum methodologies
  

• Certifications:
  

  • AWS Cloud Practitioner
    

  • AWS Developer Associate or Professional
    

  • AWS Solutions Architect Associate or Professional
    

  • Salesforce Certified Administrator