B2C Setter | 100% Remote | $1500-$2500 OTE

Role at a glance

We are hiring a B2C Support Coordinator who thinks like a salesperson: the first point of contact for our direct-to-consumer customers across SMS, email and Facebook, and the person who turns those conversations into conversions.

Title: B2C Support Coordinator

Reports to: Support Team Lead

Schedule: Monday to Friday, 10:00 am to 6:00 pm EST

Compensation: OTE $1,500 to $2,500 USD per month

Location: Remote

About the role

The B2C Support Coordinator is the front line for our direct-to-consumer clients and a skilled salesperson at heart. You will handle inbound SMS conversations, monitor the general support inbox, and keep an eye on public comments on the Facebook pages of the clinics we partner with and advertise for, treating every message as a chance to help a customer and move them toward a conversion.

You get excited about conversions and are motivated by performance and consistency. You want to get better with every interaction, you know your numbers, and you are hungry to become an expert in our offering so you can answer any question and handle any objection with confidence. You will work closely with the Support Team Lead, escalating issues that need a specialist and keeping conversations moving until they close.

What you will do

Customer communication

• Respond to and manage B2C SMS conversations in GoHighLevel (GHL), keeping response times short and tone consistent
• Monitor the Support@ Gmail inbox and respond to B2C emails, routing anything outside your scope to the right person
• Monitor comments on our partner clinics' Facebook pages (the clinics we advertise for) through Superpower Social and respond, hide or escalate as needed

Conversions and follow-through

• Guide every interested lead to the next step, whether that is booking, purchasing or re-engaging, and close the loop
• Track open conversations so no customer is left waiting, and follow up until each one converts or is resolved
• Own your weekly response-time and conversion numbers and review them with the Support Team Lead to find what to improve next
• Escalate complex, sensitive or account-level issues to the Support Team Lead with clear context
• Document recurring questions and objections and flag patterns that point to a product, offer or process problem

Team and tools

• Keep customer records current in GHL, Airtable and Close
• Follow team processes in Process.st and suggest improvements when a step is unclear or slow
• Coordinate with teammates in Slack and attend regular support team check-ins

What we are looking for

• A skilled salesperson who gets genuinely excited about conversions and takes pride in hitting targets
• Motivated by performance and consistency: you show up every day, know your numbers and want to beat last week
• Driven to grow and get better with every interaction, and open to feedback and coaching
• Eager to become an expert in our offering so you can answer any question and handle any objection with confidence
• 1+ years in sales, appointment setting, customer support or a similar customer-facing role with a conversion or revenue goal
• Excellent written English, with a warm, clear and persuasive tone over SMS, email and social media
• Comfortable handling a high volume of conversations across several channels at once
• Reliable availability Monday to Friday, 10:00 am to 6:00 pm EST, with a quiet workspace and stable internet
• Calm under pressure and able to turn a frustrated customer into a happy one

Nice to have

• Experience selling or setting appointments for clinics, med spas or other local service businesses
• Hands-on experience with GoHighLevel (GHL) or another CRM
• Experience moderating Facebook pages or other social channels on behalf of clients or partner businesses
• Familiarity with Airtable, Process.st, ClickFunnels and Slack
• Previous work in a remote, US-hours sales or support team

Schedule, pay, and how to apply

Schedule. Monday to Friday, 10:00 am to 6:00 pm EST. You must be available during these hours regardless of your time zone.

Compensation. On-target earnings of $1,500 to $2,500 USD per month, made up of a base plus performance-based pay tied to conversions, response times and customer outcomes. Consistent top performers earn at the top of the range.

Tools you will use. Google Workspace, Gmail, Slack, GoHighLevel (GHL), Airtable, Process.st, ClickFunnels, Close, Superpower Social and Meta/Facebook. Training is provided on any you have not used before.

How to apply. Apply here: https://redlig.ht/B2C-Application