Baggins Foody Product Manager - Kenya

BagginsHQ is seeking an experienced, commercially driven Product Manager to lead the market growth, customer acquisition and subscription performance of Baggins Foody, our comprehensive cloud-based restaurant management and Point of Sale (POS) platform.

Baggins Foody helps restaurants, cafés, food trucks, bars, takeaway businesses and multi-branch food-service establishments digitalise their operations through an integrated platform covering point-of-sale transactions, kitchen order management, table and floor management, menu engineering, inventory and recipe costing, online ordering, staff scheduling, payroll and financial reporting.

The successful candidate will take direct ownership of the product's commercial performance within their assigned market, targeting food-service businesses seeking modern technology solutions to improve operational efficiency, customer service, cost control and profitability.

This is an individual contributor position with no sales team or subordinates.

Key Responsibilities

• Independently identify, approach and acquire restaurants, cafés, food trucks, bars, takeaway businesses and restaurant groups requiring restaurant management software.
  

• Develop and execute practical product growth and customer acquisition strategies within the assigned market.
  

• Promote Baggins Foody through restaurant industry networks, hospitality associations, food-service communities, direct business outreach and strategic partnerships.
  

• Present and demonstrate the platform's POS, Kitchen Display System (KDS), table management, menu engineering, inventory, online ordering and financial management capabilities.
  

• Convert genuine restaurant prospects and free trial users into paying subscribers.
  

• Build professional relationships with restaurant owners, general managers, food and beverage managers, operations managers and hospitality decision-makers.
  

• Identify operational challenges involving manual ordering, kitchen communication, stock losses, food costing, staff management and daily sales reconciliation.
  

• Demonstrate how Baggins Foody can help establishments improve service efficiency, manage costs and streamline daily operations.
  

• Assist prospective customers in understanding available subscription plans and selecting suitable packages.
  

• Coordinate technical demonstrations, onboarding and implementation discussions with the appropriate BagginsHQ departments.
  

• Maintain customer relationships, encourage subscription renewals and minimise cancellations.
  

• Monitor verified subscription revenue, customer acquisition, retention and market performance.
  

• Maintain accurate and verifiable records of prospects, engagements, demonstrations and commercial outcomes.
  

• Gather feedback from restaurant operators and customers to support product improvements and market growth.
  

• Independently achieve the Company's established verified revenue targets.
  

Important: BagginsHQ does not provide Company Leads for this position. The Product Manager is expected to possess restaurant industry knowledge, professional networks and commercial initiative necessary to independently identify and convert genuine business opportunities.

Requirements

• Demonstrable professional experience in restaurant management, food and beverage operations, hospitality management, restaurant technology or related sectors.
  

• Strong understanding of restaurant operations, point-of-sale systems, kitchen workflows, table service, inventory control, food costing and customer service.
  

• Practical experience in business development, customer acquisition, SaaS subscriptions or commercial growth within the restaurant and food-service sector.
  

• Familiarity with restaurant POS systems, Kitchen Display Systems (KDS), inventory management software, online ordering platforms or restaurant ERP solutions.
  

• Established professional relationships within the restaurant, hospitality or food-service industry, or proven ability to independently develop such relationships.
  

• Ability to communicate effectively with restaurant owners, general managers, food and beverage managers and operational decision-makers.
  

• Understanding of restaurant purchasing decisions, operational challenges, subscription software adoption and customer retention.
  

• Strong product presentation, negotiation, relationship management and customer retention skills.
  

• Ability to independently develop and manage a commercial pipeline without a supporting sales team.
  

• High standards of professionalism, accountability, integrity and commercial discipline.
  

• Ability to maintain accurate records and provide verifiable revenue and customer acquisition reports.
  

• Access to a reliable computer, stable internet connection and a suitable remote working environment.
  

  
  

Probation and Performance Requirements

Probation Period: 30 Days

During probation, the Product Manager must:

• Generate a minimum of USD 500 in verified Baggins Foody revenue.
  

• Independently acquire genuine paying restaurant and food-service business customers.
  

• Demonstrate consistent industry prospecting, product demonstrations, customer engagement and follow-up.
  

• Maintain accurate and verifiable customer acquisition records.
  

• Demonstrate satisfactory professionalism, reliability, accountability and product knowledge.
  

• Follow approved procedures when presenting subscription plans and managing customer enquiries.
  

Only genuine payments received and verified by BagginsHQ count towards the revenue target. Free trials, unpaid registrations, fabricated transactions and refunded payments do not qualify.

Performance will be reviewed on Day 14 and Day 30.

Successful probation requires achieving the minimum verified revenue target and receiving a satisfactory overall performance assessment. Permanent confirmation is not automatic.

Permanent Employment Performance

Upon successful confirmation, the Product Manager must generate a minimum of USD 2,000 in verified Baggins Foody revenue every month.

The Product Manager is also responsible for maintaining restaurant customer relationships, encouraging subscription renewals, minimising customer churn and supporting sustainable product growth.

Continued employment is subject to satisfactory performance, Company policies and applicable employment terms.

Benefits


During Probation

• 30-day performance assessment period.
  

• No monthly facilitation allowance.
  

• Opportunity to qualify for permanent employment through demonstrated commercial results.
  

• Access to approved product information, training and Company systems necessary to perform the role.
  

• Probationary remuneration in accordance with applicable employment laws and agreed contractual terms.
  

  
  

Upon Permanent Confirmation

• Fixed Monthly Salary: USD 700
  

• Monthly Facilitation Allowance: USD 100
  

• Total Fixed Monthly Compensation: USD 800
  

• Fully remote working arrangement.
  

• Direct ownership of Baggins Foody's commercial growth within the assigned market.
  

• Paid leave and applicable employment benefits in accordance with Company policy and local employment laws.
  

• Long-term career opportunities within BagginsHQ's technology product ecosystem.
  

BagginsHQ is seeking an experienced restaurant and food-service professional who understands daily restaurant operations and can independently convert that expertise into genuine paying customers, verified revenue and sustainable subscription growth.