Banking Services Lead

Shape the future of core banking technology at Cynergy Bank.

Join us as our Banking Services Lead and take ownership of the technology at the heart of our banking services, ensuring our critical platforms and data services remain reliable, resilient, secure and ready for the future.

What’s the opportunity?

This is a senior technology leadership role within our CDIO function, reporting to the IT Director.

As Banking Services Lead, you’ll act as the Technical Product Owner for Core Banking and Data Services, owning the operational health, technology roadmap and lifecycle of critical banking applications, platforms and associated data services.

You’ll bring together technology product ownership, service management, operational resilience, data governance and continuous improvement. Working across Engineering, Architecture, Information Security, Data, Change, Operations and our technology partners, you’ll make sure our banking technology remains stable today while helping shape where we take it next.

Where You Will Work

London | Hybrid

You’ll enjoy hybrid working, with 3 days in our London office and 2 days from home. This follows the working pattern in the Bank's advert template.

Why Join Us?

We know the best people want more than just a job. At Cynergy Bank, you’ll find:

• Impact: Take ownership of business-critical core banking and data technology and directly influence its resilience, performance and future direction.

• Ownership: Shape technology roadmaps and priorities across a critical part of our technology estate.

• Transformation: Help modernise and simplify our platforms while tackling technical debt and strengthening operational resilience.

• Growth: Join a culture that champions curiosity, innovation and personal growth.

• Flexibility: Enjoy a hybrid working model that balances collaboration with flexibility.

How You Will Make an Impact

• Own the operational health, availability, performance and resilience of our core banking applications, platforms and associated data services.

• Shape and prioritise technology roadmaps and backlogs, balancing stability, security, resilience, technical debt, regulatory requirements and business demand.

• Lead the operational management of critical banking technology, ensuring incidents and recurring problems are resolved and underlying causes addressed.

• Strengthen our data services by improving data quality, integrations, monitoring, reconciliation and operational controls.

• Drive platform lifecycle management, upgrades, automation and continuous improvement, reducing obsolete and unsupported technology.

• Ensure effective technology risk, security, recovery and operational resilience controls across the estate.

• Partner with Engineering, Architecture and Delivery to turn operational requirements and business priorities into sustainable technology solutions.

• Lead and develop colleagues and technology partners, creating clear accountability and building the capability needed to support critical banking services.

What You Will Bring

We’re looking for an experienced technology leader who can combine strong operational ownership with a technology product and continuous improvement mindset.

You’ll bring:

• Extensive experience leading business-critical applications, platforms or technology services within banking or financial services.

• Strong experience in technical product ownership, including roadmaps, backlog prioritisation, platform lifecycle, technical debt and continuous improvement.

• Strong knowledge of IT service and operational management, including incident, problem, change, release, availability, disaster recovery and service continuity.

• Practical understanding of core banking and data technologies, including databases, APIs, integrations, batch processing, data pipelines and reconciliation.

• Experience working closely with Engineering, Architecture and Delivery teams to deliver sustainable technology solutions into live service.

• Strong understanding of technology risk and controls within a regulated environment, including information security, operational resilience, supplier risk and audit requirements.

Experience with core banking platforms, enterprise data platforms, cloud or hybrid environments, technology suppliers or significant platform modernisation would be particularly valuable.

How We Will Support You

At Cynergy Bank, we’re committed to your wellbeing and success. Our benefits are designed to support you throughout your career and life.

Here’s a snapshot of what we offer:

• A salary and bonus package designed to recognise your skills and contribution

• 28 days' holiday, with the option to buy 10 more

• Award-winning pension savings scheme

• Healthcare, life assurance and income protection

• Hybrid working, with 3 days in the office and 2 from home

• Training and development opportunities

Plus, a range of extras including lifestyle discounts, recognition awards and volunteering initiatives.

Who Are We?

Cynergy Bank is the UK’s human digital bank, combining personal service with smart technology to support ambitious individuals and businesses.

Our values shape everything we do: Putting the customer first, Risk front and centre, Opportunity, empowerment and innovation, United team inclusive and diverse, and Doing the right thing.

This advert covers the main responsibilities and requirements. A full job description will be shared with shortlisted candidates. If you don’t meet every requirement, we still encourage you to apply as we value potential as much as experience.

At Cynergy Bank, we use anonymous screening at the first stage of recruitment, ensuring every application is reviewed fairly based on skills and experience alone.

Apply now to help shape the technology powering the future of human digital banking at Cynergy Bank.