Bilingual B2C Sales Closer (Criminal Defense) ⚖️📞🤝 ( Sales Representative, Realtor, Account Manager | Bilingual English/Spanish, B2C Sales | Remote)

About the Company

We’re a criminal defense law firm in Nashville, Tennessee. Our mission: ethically help as many people as possible.

We handle everything from minor charges to serious felonies, including DUI, assault, theft, drug crimes, domestic violence, sex crimes, and homicide. Every defense is built around the client’s evidence and circumstances, whether that means getting charges dismissed, negotiating a plea, or going to trial. We offer free consultations and are available 24/7.

We serve clients in seven Middle Tennessee counties: Davidson (Nashville), Williamson, Sumner, Robertson, Rutherford, Cheatham, and Wilson. Many are facing criminal charges for the first time and come to us scared and upset.

We’ve defended 2,000+ cases and have a 4.9 rating across 490+ Google reviews, more than any other criminal defense firm in Nashville. Our Attorneys include former prosecutors and a former police officer, with 40+ years of combined experience, and one was named to the National Trial Lawyers’ Top 100. We became a full law firm in 2023, more than doubled our revenue in our first year, and are hoping to double again next year.

OUR COMPANY VALUES guide our team and shape our culture:

• 🤝 Comfort at Work: Everyone should feel comfortable coming to work.
• 🔗 Teamwork: Every department works together to deliver the best client experience.
• 😊 Happy Employees, Happy Clients: We can’t have happy clients without happy employees.

We’re a hybrid organization of 10: 4 Attorneys, 1 Director of Operations, 1 non-attorney Salesperson, 2 Paralegals, and 2 Intake Specialists. We’re headquartered in Nashville, where most of the team works in the office on hybrid schedules. Our Paralegals and Intake Specialists work remotely from the Philippines.

Our culture is relaxed but always busy. We stay in constant contact on Slack and hold video meetings so remote teammates are included as if they were in the office. We don’t micromanage. We trust our team and check in on designated calls.

About the Role

We’re looking for a remote Bilingual B2C Sales Closer (Criminal Defense) to close new clients over the phone in English and Spanish.

In this role, you’ll take calls from people facing criminal charges and work them toward a signed retainer and payment. You’ll help us better serve Spanish-speaking clients across the Middle Tennessee counties we serve. No legal experience is needed, and we’ll train you on the legal side.

This is a sales role, not a legal one: you won’t give legal advice. Questions about the law, a client’s case, or likely outcomes go to an Attorney.

Three things make this role different. Your pay is a base plus performance-based incentives on cases paid in full. Law is a regulated industry, so incentives are not a percentage of what the client pays. And the schedule is unusual: Monday-Wednesday, Friday, and Saturday (Thursday and Sunday off), 10AM-6PM or 11AM-7PM CT.

Our IDEAL CANDIDATE brings 3-5 years of B2C sales experience in roles like Inside Sales Representative, Realtor, or Retail Sales Representative. You can win a stranger’s trust without meeting them in person, and you treat “I can’t afford it” as the start of the conversation, explaining why a real attorney beats a public defender or going it alone. You follow every sale through to payment. You make scared people feel like family, so clients come back if they need us again. You’re hungry to be a big part of a fast-growing firm.

Performance Metrics: Your performance will be measured by the share of calls you convert into signed clients (target of 40%), dollars sold, and dollars collected.

Reporting Structure: You’ll be on the Sales team, collaborating with Intake Specialists, Paralegals, and Attorneys. This position reports directly to the Director of Operations.

You’ll be doing things like:

• Taking Calls & Qualifying Leads: taking up to 50 calls a month in English and Spanish; answering live Google Ads calls and calls from Intake Specialists; screening out cases outside our service area or post-conviction; calming scared, upset callers
• Closing Clients: quoting flat fees with our interactive quote guide; handling price objections with questions and creative solutions; getting retainer agreements signed over the phone; collecting fees by card over the phone or payment link
• Large Case Handoffs: gathering case details on large circuit court cases; booking an in-person meeting with an Attorney to quote the case
• Lead Follow-Up: ranking leads on the daily sales call; placing leads in the right follow-up sequences; replying to automated follow-ups; personally texting, emailing, and calling interested leads
• Payments & Tracking: tracking your own clients and incentives in your own tracker; following up on balances until clients pay in full
• After-Sale Client Support: handing paid clients to the Paralegals; helping clients reach their Attorney after signing

Skills & Qualifications

• 3-5 years of B2C sales experience in roles like Inside Sales Representative, Realtor, Retail Sales Representative, or sales-focused Customer Service Representative, Client Success Manager, or Account Manager roles, with strong phone selling skills
• Bilingual in English and Spanish, with polished, native-level American English
• Strong sales copywriting skills
• Tech-savvy
• Strong sales presence and a hunter mentality; driven and persistent
• Confident handling price objections with questions and creative solutions
• Empathy and calm with scared or upset callers
• Genuine love of customer service and selling

Bonus if you also have:

• Experience with sales frameworks (BANT, SPIN, etc.)
• Legal work experience
• Experience with AI and automation tools
• Familiarity with our tools: Lawmatics, MyCase, VXT, Nextiva, Microsoft Office, Outlook, Slack, Time Doctor, ChatGPT, and Gemini

Position Details

Working Hours: Mon-Wed, Fri, and Sat, 10AM-6PM or 11AM-7PM Central Time (CT), with Thursday and Sunday off. In about 3-6 months, hours will likely shift to 12-8PM CT. Adjusts with Daylight Saving Time.

Employment Type: Full-time (40 hours/week), Exclusivity Preferred

Education: No formal education required; relevant work experience is what matters here.

Level: Intermediate (3-5 years of relevant work experience)

Compensation: ~USD $1,600–1,900 (2.4M-2.9M ARS) per month, base, based on experience and region, plus performance-based incentives on cases paid in full. Structured as a Consultant Agreement (independent contractor), meaning you’ll be responsible for your own taxes, benefits, and insurance.

Benefits of working with us:

• 🚀 Work directly with a growing American law firm
• 🏡 Work from home
• 🏆 Work alongside incredibly talented teammates
• ⏰ Work-life balance: 8 hours a day, 5 days a week
• 💰 Above-market compensation for your region
• 🎯 Performance-based incentives on top of your base compensation
• 🌴 10 days of PTO and paid US holidays
• 🌱 Room to grow into leadership as the firm expands, such as intake or sales manager

If you’re not sure about applying and think you might be close to meeting the requirements, apply anyway! We value diverse life experiences and look at potential over qualifications.