Salary:
$19.35 Hourly
Part-Time | Work From Home
Company: Franchise Owners Ottawa Ltd.
Client: Pizza Pizza (Canada’s #1 Pizza Chain)
Franchise Owners Ottawa Ltd. is an inbound, at-home virtual call centre proudly supporting Pizza Pizza, Canada’s #1 pizza chain. Using the latest contact centre technology, we efficiently handle customer calls, process orders, and transmit details directly to local Pizza Pizza restaurants.
We are currently seeking energetic, career-minded, bilingual (French & English) Customer Service Representatives to join our remote team.
Position Summary
As a Remote Customer Service Representative, you will deliver an exceptional customer experience by greeting customers, processing orders, resolving concerns, and providing accurate information. Successful candidates are customer-focused, reliable, and motivated to meet performance and sales targets.
Key Responsibilities
Respond to all incoming calls in a positive and professional manner
Process customer orders accurately and efficiently
Provide information and respond to general customer inquiries
Listen, analyze, and resolve customer issues in a timely and satisfactory manner
Support internal customers and follow company call-handling guidelines
Meet or exceed monthly performance targets, including:
Call quality
Attendance and punctuality
Call handle time
Qualifications & Skills
Bilingual in French and English (written and spoken)
Exceptional customer service skills
Strong verbal and written communication skills
Positive attitude with high energy
Ability to think critically, problem-solve, and follow through
Self-motivated with a drive to exceed sales and performance goals
Experience working remotely is considered an asset
Flexible availability to work
days, evenings, weekends, and holidays
Technical Requirements
Candidates must have:
A computer with
Genuine Windows 11
High-speed internet
connection
USB headset
17” or larger monitor
What We Offer
100%
remote work from home
Remote interview process
Ongoing
virtual meetings and support
Opportunity to work with a well-known Canadian brand
If you are enthusiastic, bilingual, and passionate about delivering outstanding customer service, we encourage you to apply and become part of our growing remote team!
Job Types: Part-time, Permanent
Benefits:
Work from home
Pizza Pizza Ltd. Is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation ,gender identity or national origin and will not be discriminated against on the basis of Disability.
To help us find the best fit, Pizza Pizza uses AI (machine-based systems that infer from your data to recommend or predict candidate matches), but our team of humans always makes the final hiring decision. If you’d like to opt out of AI screening or need a reasonable accommodation, simply reach out to at
[email protected]