Bilingual Customer Service Representative – US Healthcare

Bilingual Customer Service Representative – US Healthcare

Location: Remote – Mexico

Work Schedule

· Training (first 3–4 weeks): Monday–Friday, 7:00 AM–4:00 PM CDMX time.

· Regular schedule: Monday–Friday, 11:00 AM–8:00 PM CDMX time.

Candidates must be available for both schedules.

Position Overview

We are seeking a bilingual Customer Service Representative to support English- and Spanish-speaking customers in a U.S. healthcare contact center. The ideal candidate has strong communication skills, a customer-focused mindset, and the ability to learn new systems quickly.

Key Responsibilities

· Assist English- and Spanish-speaking customers with inquiries and service-related concerns.

· Provide accurate information and professional customer support.

· Navigate computer systems and maintain accurate customer information.

· Follow established procedures and deliver a positive customer experience.

Requirements

· Advanced English and fluent Spanish.

· High school diploma required; bachelor's degree preferred.

· Minimum 2 years of call center experience; 3–5 years preferred.

· Healthcare experience is a plus but not required.

· Strong computer skills and communication abilities