Bilingual (French/English) Back-Office Coordinator

Looking for someone who can quote a job, calm a client, and dispatch a crew — all before their coffee gets cold. We're hiring a bilingual French/English Back-Office Coordinator for a busy, family-run junk removal company. You'll be the voice of the business — handling calls and emails, quoting jobs, scheduling crews, and processing payments. It's a role that mixes fast-paced logistics with genuine care for people. They're a local business that prides itself on doing right by their customers and the environment (they recycle or donate up to 95% of what they collect). Attitude and communication come first! They're happy to train a sharp, personable candidate from scratch on the logistics side — what matters most is staying warm under pressure, thinking on your feet, and keeping your cool with all kinds of callers. Responsibilities Handle inbound calls and emails in both French and English. Give quotes to prospective clients. Schedule and coordinate crews/dispatch. Process payments. Manage rebooking and follow-up with clients. Use Quo for phone and Zoho CRM for client/job tracking. Requirements Fluent French and clear, neutral English. Strong customer service instincts — empathetic but resilient, able to think on your feet with emotionally varied callers. Experience handling incoming phone calls. Comfortable working with CRM and phone systems (Quo, Zoho a plus, but not required to start). Background in customer service, dispatching, or logistics is a plus — not required.