Bilingual Medical Back-Office Specialist

About Us

We are a physician-owned cardiology and heart-rhythm specialty practice in Los Angeles, California. You will work closely with our practice manager for day-to-day guidance and have direct access to the physician-owner—no agency or middleman.

This is a full-time, long-term opportunity with growth potential as the practice expands. We use modern cloud systems and AI-assisted workflows, and we invest in training the right person.

Who We’re Looking For

We are looking for an exceptional team member who takes ownership, works hard, and wants to grow with us. This is a genuine career opportunity with the potential for performance-based raises and increasing responsibility.

You must be exclusively available to our practice during scheduled working hours. This position cannot be combined with other clients, employment, or side work during your shift because our patients require live telephone coverage.

The Role

You will be the voice of our practice and a central part of our medical back office.

Patient Phones — Primary Responsibility

• Answer incoming patient calls professionally in English and Spanish.

• Assist with scheduling, messages, and appropriate call routing.

• Make outbound calls for appointment confirmations, recalls, and follow-ups.

• Take complete and accurate messages for the practice manager, physician, and clinical team.

• Participate in daily check-ins and task coordination with the practice manager.

• This is a nonclinical position. You will never provide medical advice.

Medical Back-Office Responsibilities

• Process prior authorizations for procedures, imaging, and medications.

• Verify insurance eligibility and benefits.

• Work with US payers such as Medicare, Anthem, UnitedHealthcare, and others.

• Request and track outside medical records, faxes, and laboratory results.

• Accurately index documents into patient charts.

• Prepare charts before patient visits.

• Coordinate and track incoming and outgoing referrals.

Requirements

• Native-level English proficiency with a light accent and clear, easily understood speech for patient phone calls. You must communicate confidently and professionally with US patients. Spoken English will be evaluated during the second-step assessment.

• Native or fluent Spanish.

• At least two years of experience in a US medical-practice back-office or patient-phone role, including equivalent remote experience.

• Hands-on experience with prior authorizations and US insurance eligibility verification.

• Experience supporting a US cardiology practice is strongly preferred.

• EMR experience is required. AdvancedMD experience is a bonus.

• Comfortable using Google Workspace, spreadsheets, cloud systems, and new software.

• Available full-time Monday through Friday during US Pacific Time business hours.

• Exclusively available to our practice during the scheduled shift, with no other clients or jobs during those hours.

• Quiet, private, and professional home workspace.

• Reliable high-speed internet with a tested backup connection.

• Reliable backup plan for electrical outages.

• Able to follow strict patient-privacy, confidentiality, and information-security requirements.

Schedule

Monday–Friday, 8:45 AM–5:15 PM US Pacific Time, including a one-hour unpaid meal break.

Because Colombia does not change its clocks when California does, the corresponding schedule is:

• 10:45 AM–7:15 PM Colombia time while California observes daylight-saving time.

• 11:45 AM–8:15 PM Colombia time while California observes standard time.

You must be able to work both seasonal schedules.

Compensation

• $9.00 USD per hour

• 40 paid working hours per week

• Payment every two weeks

• Long-term opportunity

• Performance-based raises and increasing responsibility for strong performers

Final employment terms, applicable benefits, and engagement structure will be documented in the written offer in accordance with applicable law.

Patient Privacy and Information Security

The selected candidate will work only through practice-approved systems and accounts. Requirements include:

• Multifactor authentication

• HIPAA and confidentiality training

• Private workspace where calls cannot be overheard

• No local downloading, printing, photographing, or personal storage of patient information

• No sharing of practice accounts or passwords

• Compliance with all practice privacy and security policies

Application Instructions

Step 1 — Apply with your CV or résumé in English. No recording or additional written answers are required with your initial application.

Step 2 — After reviewing your résumé, we will invite selected candidates separately to answer a few short written questions about their medical-practice experience, systems, schedule, and remote-work setup, and complete a spoken-English assessment using fictional patient phone calls.

The AI can be a little glitchy at times. Please be patient, ask for clarification if needed, and answer as best you can.

Selection Process

• Initial résumé and experience review

• Separate invitation to short written questions and a patient-call assessment

• Final interview