Bilingual Onboarding Coordinator

About ExploreGod

ExploreGod is a Christian nonprofit dedicated to using technology to share the gospel and help people grow in their faith. We reach millions of people worldwide through digital channels, empowering them to connect with Jesus and deepen their spiritual journey.

Position Summary

The Onboarding Coordinator plays a vital role in welcoming new volunteers to ExploreGod’s online ministry. This fully remote role serves in both English and Spanish, processing applications, assessing applicants' readiness to serve as Online Missionaries, and coaching them through the online training process. The ideal candidate will excel in written communication, demonstrate strong attention to detail, and thrive when managing concurrent processes and requests.

Key Responsibilities

• Review applications, corresponding with applicants and references to ensure a warm welcome to ExploreGod
• Process reactivation requests from former online missionaries, guiding them through the training process
• Utilize our CRM and online learning system to track application status and training progress
• Engage with trainees to deepen their understanding and monitor their progress.
• Review trainee’s online exercises, coaching them on how to grow in their ministry
• Place graduates in a volunteer community, communicating with their new leader to ensure a smooth transition
• Manage the application and training email inboxes, responding to inquiries within 1 business day
• Troubleshoot basic applicant/trainee technical issues, escalating issues as needed to the tech team

Qualifications

• 2 years experience in administrative role
• Enjoys learning and using new technologies
• Strong Spanish and English written communication skills, especially through email
• Proactive problem-solver and decision-maker with a detail-oriented approach to execution.
• Experience working with a CRM or LMS a plus
• Heart for coaching others, usually through email or Zoom calls, on effective ministry approaches
• Passion for the mission of ExploreGod
• Full agreement with ExploreGod’s Statement of Faith