Bilingual Support Administrator

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a full-time Bilingual Support Administrators (SA) to facilitate the development of person-centered plans for individuals that promote self-determination. This vacancy is for a candidate who is fluent in both English and Spanish and be able to demonstrate this both verbally and in writing. If you are NOT bilingual, we have many open Support Administrator positions that do not require the applicant speak Spanish. See our job posting page for those. For details about the Assignment, please see below. Typical Support Administrators develop, authorize and revise a personal budget based upon needs and outcomes identified in the plan. Assist individuals and their families to explore and obtain services and supports. Implement an ongoing system of review. The nature of work will include, but is not limited to, the following, however, for a short video that details the role of an SA, click HERE:

• Act as the primary point of coordination for the person-centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual. Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually.
• Facilitate the development of a person-centered plan, including the determination and direction of needed supports. Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan.
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP.
• Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs. Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed.
• Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers.
• Promote community presence and participation. Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities.
• Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remedy any immediate concerns regarding health and welfare.
• Assist individuals in choosing providers as needed.
• Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

IMPORTANT ASSIGNMENT INFORMATION:

External Candidates: The successful external candidate would accept an initial Temporary assignment as a Bilingual Information & Referral (I&R) Support Administrator to assist while the incumbent is out on leave of absence. If the performance of the new hire meets expectations, they will transition into a different ongoing permanent assignment when the incumbent returns from leave of absence. In the temporary I&R assignment, you will work with individuals who need short-term planning and linkage to Cuyahoga DD and other community resources. I&R SAs help to stabilize crisis situations by addressing immediate needs and assessing to see if there is a need for on-going planning. In order to serve the many families in northeast Ohio who speak only Spanish, it is our preference that the applicant be fluent in both English and Spanish. This bilingual applicant would need to be able to communicate in both languages verbally and in writing.

Internal: The successful internal candidate would accept a temporary assignment as an Information & Referral Support Administrator, and once the incumbent returns from LOA, the internal candidate would return to their previous assignment at their previous rate of pay.

UNUSUAL WORKING CONDITIONS: Employee will be required to drive extensively both within and beyond Cuyahoga County in order to perform the duties of a Support Administrator. Therefore, access to reliable transportation (personal vehicle) is a necessity and essential function of this position. Planning meetings will be held in individual/family homes, throughout the community and during the evenings and weekends.

* SALARY:

External Candidates: The starting salaries for our SAs are covered in a Collective Bargaining Agreement (Union Contract). The starting salaries are based on education: BA: $56,150.00 and MA: $58.935.00 These amounts INCLUDE a 3% additional stipend for bilingual candidates. These salaries are not negotiable.

Current Employees: A current Support Administrator who accepts a bilingual position will get a 3% bump per the collective bargaining unit agreement if they were not already in a bilingual assignment. Per the above, their salary would return to the previous rate at the end of this temporary assignment.

BENEFITS: The Cuyahoga DD is a mission-driven organization. Attracting, retaining, and developing great talent is fundamental to achieving the Board’s mission. We are committed to equal opportunity in all aspects of employment, including the way we compensate our employees. Our Employee Value Proposition (EVP) includes not only pay, but non-cash compensation such as extensive paid time off, flexible work schedules, outstanding healthcare benefits as well as free dental, vision, and life insurance. We also have a fantastic pension plan through the Ohio Public Employees Retirement System. If that wasn't enough, you will have the opportunity to work in an outstanding work environment as part of a multidisciplinary group of professionals.

All newly hired employees in this position walk through the door earning:

• Over 40 paid days off a year, including holidays.
• Hybrid Work Schedule - Some remote work permitted.
• A great government Pension through Ohio PERS.
• Low Cost Major Medical insurance.
• Free Dental, Vision and Life Insurance.
• Professional Development Reimbursement each year.
• Membership dues reimbursement each year.
• Working here qualifies for the Public Service Loan Forgiveness program.
• Flexible Spending Account.
• Mileage Reimburse for driving during the day (less a typical commute to/from office).
• Tuition Reimbursement, and so much more.

If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.

REMOTE WORK: Our positions are not 100% remote. There is an onsite expectation for all of our positions. In this role, after training is complete you will be permitted to work remotely two days a week.

QUALIFICATIONS:

• Candidate must be fluent in both English and Spanish and be able to demonstrate this both verbally and in writing. If you are NOT bilingual, we have many open Support Administrator positions that do not require the applicant speak Spanish. Return to the Job Postings page and apply for the other Support Administrator opening.
• Bachelor’s Degree in Special Education, Social Work, Psychology or related area. Note a BA degree is required. You will be required to provide official transcripts if considered.
• Experience providing service coordination and/or experience working in a DD program are highly recommended.
• The ability to obtain and maintain SSA certification with certification occurring within state statute time lines.
• Hold a valid driver's license and the ability to maintain an insurable driving record according to Cuyahoga DD policy. Due to this requirement, you will be required to provide your DL number during the application process. Failure to provide your DL# will remove you from consideration.

APPLICATION DEADLINE: Open until filled.

APPLICATION PROCEDURE:

• EXTERNAL APPLICANTS: Click apply on this posting and follow the instructions to setup your personal profile by answering a series of questions, upload your resume, and perhaps a cover letter that outlines your interest in this position. The first time you apply on this system, as soon as you enter your email, the system will send you a message asking you to create your initial password. Pause and complete that step before completing the application process. Within a few moments after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below in the summary section. VIDEO TUTORIAL: For a full step-by-step tutorial on how to apply on this career portal, click HERE.

• CURRENT EMPLOYEES: Make sure you are logged into UKG. Under MY CAREER you can click SEARCH FOR JOBS to apply. Do not apply through the Cuyahoga DD career webpage. You must apply from within your UKG software. If you need help, contact Human Resources.