Billing Account Manager

Our partner, a global leader within the hardware field, is looking for a Billing Account Manager for nurturing key customer relationships (B2B), resolving complex issues, and using data-driven insights to drive improvements!

Note:

• We offer an initial contract of one year through Prohuman with the possibility of extension/conversion. We are looking for someone who can dedicate 8 hours/day (09:00 – 18:00, one hour lunch break, hybrid (3 days from the office, 2 days WFH)), from Monday to Friday, communicates efficiently, has intermediate to advanced knowledge of Excel (SUM, IF, V LOOK UP, PIVOT TABLE a.s.o.) and has experience in a multinational company in order to ensure the end-to-end billing process for certain B2B accounts is accurate and performed in a timely manner. Seniority: mid level.

The role manages B2B partner relationships, communicates performance updates to management, and develops personalized initiatives for customer retention and growth.

Responsibilities:

• Develops and maintains strong, long-term relationships with key customers.
• Serving as the primary point of contact for complex issues and strategic discussions.
• Handles and resolves customer issues and escalations leveraging in-depth knowledge of organization products and services.
• Leverages data analytics, customer feedback, and insights to identify trends, pain points, and opportunities for improvement.
• Manages and strengthens relationships with vendors and channel partners, ensuring effective collaboration and alignment with customer needs.
• Provides regular updates to the management on customer engagement performance and strategic initiatives.
• Develops and implements personalized engagement initiatives to enhance customer retention, loyalty, and advocacy.
• Collaborates closely with other departments to improve solutions and ensure seamless customer interactions.
• Provides mentorship and training to junior customer engagement managers.
• Ensures that all customer engagement activities comply with ethical and legal requirements, including data protection and consumer rights.
• Stays abreast of emerging technologies and innovative solutions to enhance customer engagement and streamline processes.
• Understanding billing terms and also meeting deadlines regarding sending invoices to clients.
• Works with the Team Lead to keep a track of billed and unbilled accounts, providing fast and accurate statuses when requested.

Education & Experience Recommended:

• Four-year or Graduate Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline (Bachelor’s degree is mandatory).
• At least 3 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field or an advanced degree with 3-5 years of work experience.
• Fluent in English.

Cross-Org Skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Benefits:

• Monthly net salary;
• Meal vouchers (30 RON / worked day);
• Paid leave: 24 days / year;
• Private medical insurance (Regina Maria);
• Extended Benefits Package, which involves the choice of one of the following benefits (Family Medical Care / Dental Care / World Class / 7 Card / Kindergarten / Vacation tickets / Transportation), based on registration;
• Contract period: 1 year (with the possibility of extension or conversion).