BPO Service Desk Bid & Pre-Sales Manager

BPO Service Desk Bid & Pre-Sales Manager

Work Location:** Taguig City, Philippines
Work Setup:** Hybrid
Work Schedule:** Mid Shift
Employment Type:** Full-Time

Job Overview

We are seeking an experienced Manager Consulting Expert to lead bid management, solution development, and business development initiatives for large-scale End-User Services and BPO Service Desk opportunities.

The ideal candidate has strong experience in BPO Service Desk pre-sales, managing complex bids, developing competitive solutions, and building relationships with executive-level stakeholders. This role requires collaboration across business units, commercial awareness, and the ability to develop winning proposals while ensuring compliance with established business engineering and bid management frameworks.

Key Responsibilities

* Lead the development of end-to-end solutions for major BPO Service Desk and End-User Services bids.
* Manage the bid lifecycle, from opportunity qualification and solution design to proposal development and submission.
* Develop compelling proposals and competitive solutions aligned with client requirements and business objectives.
* Collaborate with sales, delivery, solution architects, and other business units to create winning bids.
* Drive business development activities and maintain a strong pipeline of new opportunities across existing and prospective accounts.
* Standardize bid management tools, solution offerings, best practices, and case studies.
* Build and maintain a centralized knowledge repository to improve bid quality, consistency, and efficiency.
* Ensure compliance with established business engineering, bid governance, and proposal management frameworks.
* Support delivery leadership during sales-to-delivery handovers and project transitions.
* Strengthen solution architecture capabilities and contribute to internal expert development programs.
* Participate in regional communities of practice focused on customer experience, intelligent automation, and related services.
* Represent the organization in relevant industry forums and professional networking events.
* Build and maintain strong relationships with senior executives, clients, and internal stakeholders.
* Support commercial planning and profitability objectives, including financial and P&L considerations.

Qualifications and Requirements

* Proven experience in pre-sales, bid management, or solution development within BPO Service Desk operations.
* Demonstrated experience managing large-scale BPO Service Desk bids and complex proposals.
* Strong understanding of Service Desk operations and End-User Services.
* Experience in consulting, commercial management, or P&L ownership is highly desirable.
* Excellent executive-level communication, presentation, negotiation, and relationship-building skills.
* Strong analytical thinking, attention to detail, and business writing capabilities.
* Ability to collaborate effectively with cross-functional and regional teams.
* Familiarity with the Business Engineering Management Framework (BEMF) is preferred but not required.
* Willingness to travel as needed for business requirements.
* Willingness to work on a hybrid arrangement in Taguig City and a mid-shift schedule.
* A stable employment history is preferred.

Important Candidate Considerations

* Candidates must have direct BPO Service Desk pre-sales or bid management experience.
* Experience must involve large bids in BPO Service Desk, rather than exclusively technical or niche solution sales.
* Candidates with frequent job changes may not be considered.
* Current or former employees of the hiring client are ineligible.

and presenting solutions to senior executives or C-level stakeholders?