Business Agility & Execution Enablement Lead

Who Are We:

Customer Experience & The Way We Work Enablement (CXTW3E)

A high-impact team at the heart of M&T Bank’s most strategic and transformative efforts. We are the Customer Experience & The Way We Work Enablement (CXTW3E) team, a diverse group of professionals united by a shared purpose: driving meaningful change through The Way We Work.

The Way We Work is more than a framework- it is our operating system. It combines Agility, Experience & Process Design, Customer Research and Change Management into a cohesive approach that enables individuals, teams, and organizations to deliver better outcomes. It is built on the mindsets, behaviors, and practices that foster customer-centricity, collaboration, innovation, continuous improvement, and sustainable transformation.

Role Summary

The Business Agility & Execution Enablement Lead is a senior individual contributor who strengthens how complex strategic initiatives plan, make decisions, collaborate, and deliver outcomes. Partnering with EPMO leaders, Release Train Engineers, initiative leaders, and functional partners, the role diagnoses systemic execution constraints and designs, tests, and evaluates targeted improvements in flow, decision effectiveness, cross-functional collaboration, and delivery reliability.

Through leadership and team coaching, the role builds business agility and connects capabilities across product, service design, change management, technology, operations, and risk and control. The Lead influences without direct authority and owns agreed enablement interventions, measures of impact, and capability transfer—not initiative delivery, the integrated program plan, budget, or train coordination. Accountable initiative, train, and functional owners retain responsibility for implementing and sustaining improved practices.

Primary Responsibilities

Diagnose Execution Challenges

• Assess complex strategic initiatives to identify systemic barriers to effective planning, decision-making, coordination, and delivery.
• Identify root causes behind recurring challenges such as ineffective handoffs, late engagement, unclear decision-making, unresolved dependencies, and avoidable rework.
• Use observations, delivery insights, and data to identify opportunities to improve execution.
• Distinguish isolated delivery issues from broader execution challenges requiring targeted intervention.

Design and Implement Improvements

• Partner with PMO leads, RTEs, initiative leaders, and functional partners to design and test practical improvements to ways of working.
• Improve practices that strengthen flow, cross-functional engagement, decision-making, planning, and delivery predictability.
• Establish measures to understand whether interventions are improving execution effectiveness.
• Adapt approaches based on results and learning rather than applying standardized practices regardless of context.

Enable Cross-Functional Collaboration

• Partner with initiative leaders and functional teams to improve how cross-functional capabilities are engaged and connected throughout planning and execution.
• Enable earlier engagement of product, service design, change management, technology, operations, risk and control, and program delivery partners to reduce ineffective handoffs and late-stage involvement.
• Identify friction across functions and help teams establish more effective ways of working together.
• Reinforce an outcome-focused approach that considers business, customer, employee, operational, and risk impacts.

Build and Sustain Execution Capability

• Coach leaders and teams to adopt and sustain more effective execution practices.
• Lead agreed enablement interventions through implementation and transition to accountable initiative or functional owners.
• Establish practical routines, tools, and practices that teams can sustain independently.
• Capture learning and translate successful approaches into practices that can be applied across strategic initiatives.
• Apply Agile coaching, business agility, organizational effectiveness, and continuous improvement practices to help initiatives become more adaptive, predictable, and outcome-focused.

Education and Experience Required

• Bachelor’s degree and a minimum of 6 years’ relevant work experience, or in lieu of a degree, a combined minimum of 10 years’ education and relevant work experience, including a minimum of 4 years’ relevant agile work experience
• Minimum of 4 years' relevant agile work experience
• Excellent communication skills
• Excellent facilitation skills

Education and Experience Preferred

• Experience in enterprise transformation, Agile delivery, business agility, organizational effectiveness, program execution, or related disciplines.
• Experience supporting complex strategic initiatives involving multiple business and technology functions.
• Demonstrated ability to diagnose systemic execution challenges and translate them into practical improvements.
• Strong understanding of Agile, Lean, systems thinking, continuous improvement, and organizational effectiveness practices.
• Strong facilitation, coaching, influencing, problem-solving, and stakeholder-management skills.
• Experience using qualitative and quantitative insights to evaluate execution effectiveness and guide improvement.

Work Model & Office Locations:

This role follows a hybrid work model, requiring onsite presence four days per week at one of M&T Bank’s regional offices. Candidates must reside within a reasonable commuting distance to one of the following locations:

• 345 Main Street, Buffalo, NY
• 115 Federal Street, Boston, MA
• 1 Light Street, Baltimore, MD
• 1350 I Street NW, Washington, DC
• 1100 North Market Street, Wilmington, DE
• 277 Park Avenue, New York, NY
• 850 Main Street, Bridgeport, CT
• 77 Pine Street, Burlington, VT

Location

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Ready to join our team? Submit your application today!

If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.