Business Analyst

Role summary You'll be the single voice of the customer for the India team — translating roadmap intent into clear, sliceable stories the squad can pick up and ship. You'll own the cross-OpCo backlog and make sure every feature has a clearly-stated business outcome, a measurable KPI, and the right level of detail for engineering to estimate confidently. What you'll do Own + groom the DCx India backlog across all four OpCos; partner with US Product Management on prioritisation. Translate executive-level charters into epics → stories with clear acceptance criteria; use Gherkin BDD when it helps clarity. Run user research with sales, CSRs, customers as needed — never let the team build the wrong thing. Model and document complex business flows: Quote-to-Cash, RMA, Order-to-Cash, customer onboarding (Lit/Dark/Venture/CP cohorts). Partner with the Integration Analyst + Data Engineer on data contracts: every story names the source-of-truth system for every data element. Define + track success KPIs in Fabric for every shipped feature; the loop closes — not just 'we shipped it' but 'it worked'. Act as proxy product owner for the India squad's day-to-day questions; pair with the Scrum Master on sprint readiness. Must have 6+ years as a BA / PO on B2B SaaS or commerce / portal programs. Strong working knowledge of commerce, quote, order, and RMA workflows. Comfortable in **Jira + Confluence** at expert level; story writing is muscle memory. Experience with at least one ERP (SAP / JDE / Oracle / Dynamics) and one CRM (Salesforce / HubSpot / Dynamics). Strong analytical / data instincts — you can write a SQL query when you need an answer, not file a ticket. Excellent written + verbal communication — your stories, charters, and reviews are clear, brief, and complete. Nice to have Industrial / sensors / instrumentation domain knowledge. Hands-on with BigCommerce, Salesforce CPQ, or Perfion. Experience using AI tools (LLMs) for story generation, user research synthesis, or competitive analysis. Power BI literacy. #LI-PG1