Business Analyst

Business Analyst

Wakefield (Hybrid Working - 2-3 Days per Week in the Office)

Are you a proactive Business Analyst who enjoys turning ideas into practical solutions? Do you thrive on working with stakeholders, defining requirements, and helping teams deliver meaningful change?

We're looking for a Business Analyst to join our Product, Change & Innovation Team. This is an exciting opportunity to work at the heart of change delivery, helping shape and improve the systems, processes and technology that support our colleagues, clients and partners.

About the Role

As a Business Analyst, you'll act as the bridge between business needs and delivery teams, working closely with Product Managers, Project Managers, Technology teams and operational stakeholders to ensure change is clearly defined, understood and delivered successfully.

You'll play a key role in understanding how work happens across the claims lifecycle, identifying opportunities for improvement and translating requirements into clear user stories and acceptance criteria that enable successful delivery.

This is a fantastic opportunity for someone who enjoys a hands-on role, takes pride in producing high-quality work and wants to develop their career in a collaborative and ambitious environment.

What You'll Be Doing

• Gathering, analysing and documenting business, user and non-functional requirements.

• Writing clear user stories and testable acceptance criteria.

• Supporting discovery activities to understand business challenges and identify solutions.

• Mapping current and future state processes and user journeys.

• Using data and management information to support decision-making and prioritisation.

• Working closely with development and testing teams to ensure requirements are understood.

• Supporting user acceptance testing and release readiness activities.

• Facilitating workshops and stakeholder discussions to drive decisions and outcomes.

• Identifying risks, dependencies and opportunities for continuous improvement.

About You

You'll have:

• Previous experience working as a Business Analyst.

• Strong requirements gathering and user story writing skills.

• Experience working within Agile environments such as Scrum or Kanban.

• Knowledge of tools such as Jira, Azure DevOps or similar.

• Excellent communication and stakeholder management skills.

• Strong analytical skills with exceptional attention to detail.

• The ability to build relationships and influence stakeholders at all levels.

Desirable

• Experience within legal services, insurance, claims or another regulated environment.

• Understanding of personal injury or portal-based claims processes.

• A recognised Business Analysis qualification.

• Experience using Excel, SQL, Power BI or similar data analysis tools.

• Exposure to automation, workflow or AI-driven change initiatives.

What We're Looking For

We're keen to hear from people who are:

✔ Solution-focused and proactive
✔ Detail-oriented and quality-driven
✔ Passionate about delivering measurable outcomes
✔ Self-motivated and able to take ownership
✔ Positive, collaborative and eager to learn and develop

Why Join Us?

You'll be joining a supportive team where your ideas are valued, your development is actively encouraged, and your work will have a direct impact on how we deliver services and drive innovation across the business. You'll work on meaningful projects, collaborate with talented colleagues and play an important role in shaping future change.

Ready to make an impact? We'd love to hear from you.