Business and Data Analyst

About the Opportunity

The organization is seeking a Business and Data Analyst to connect program needs with technical delivery, helping teams evaluate business processes, define requirements, and enhance Salesforce-based applications and workflows. Supporting federal government programs focused on public assistance, recovery support, grants management, and mitigation, this role collaborates closely with stakeholders, developers, administrators, and quality engineers to translate complex operational needs into actionable technical solutions.

Role Logistics

• Employment Type: Full time, W-2
• Location: Remote within the United States (preference for candidates located in CA, CO, DC, GA, FL, IL, MS, NC, NY, OH, PA, TN, TX, UT, VA, or VT)
• Schedule: Availability for meetings and collaboration during Eastern Time business hours
• Work Environment: Client-facing role with virtual collaboration and occasional customer interaction; cameras on during virtual meetings; collaboration tools include Slack, Microsoft Teams, email, and Monday.com

Compensation and Benefits

• Compensation: $90,000 annually
• Benefits: Comprehensive healthcare coverage and paid time off

Eligibility and Clearance Requirements

• Must be a U.S. Citizen due to federal contract requirements supporting Department of Homeland Security (DHS) programs
• Must currently reside within the United States and have lived in the U.S. for at least 3 of the past 5 years
• Must be eligible to obtain and maintain a U.S. government Public Trust suitability determination
• Must successfully complete a background investigation, including a credit check, prior to beginning work

Key Responsibilities

• Facilitate stakeholder interviews, discovery sessions, and working meetings to identify business needs, clarify priorities, and define project scope
• Document current-state workflows, identify operational gaps and inefficiencies, and develop future-state processes to enhance program operations and user experience
• Analyze business needs within Salesforce-based applications, document workflow and data requirements, and partner with Salesforce administrators and developers to evaluate and refine solutions
• Translate public assistance, recovery support, grants management, and mitigation business processes into functional requirements for application development and modernization
• Develop and refine epics, user stories, business rules, and acceptance criteria to ensure shared technical understanding
• Serve as a liaison between business and technical teams, clarifying requirements, addressing questions, and verifying that solutions meet stakeholder expectations
• Analyze program and application data, identify inconsistencies, and define functional reporting and dashboard specifications
• Partner with Quality Engineering and business users to support user acceptance testing, document defects, and confirm delivered functionality satisfies requirements
• Maintain traceability and project documentation, including requirements matrices, process flows, data mappings, and decision records
• Participate in Agile ceremonies such as backlog refinement, sprint planning, and demonstrations, coordinating across teams to ensure consistency

Required Qualifications

• Bachelor’s degree or higher in any field of study
• 3 to 5 years of relevant professional experience in business analysis, systems analysis, business process improvement, or a closely related discipline
• Hands-on professional experience with Salesforce-based applications, including analyzing or supporting workflows, data, reporting, or application enhancements
• Experience gathering and documenting business and functional requirements, user stories, business rules, and acceptance criteria
• Experience mapping current-state and future-state workflows, analyzing gaps, and recommending process improvements
• Experience facilitating discussions with business stakeholders and technical personnel to build alignment on priorities and requirements
• Ability to translate business needs into technical requirements for developers, Salesforce administrators, and Quality Engineers
• Experience reviewing data, identifying inconsistencies, and defining reporting and dashboard requirements
• Experience supporting user acceptance testing, evaluating application behavior against requirements, and tracking defects through resolution
• Experience working within an Agile delivery environment using Scrum, SAFe, or comparable methodologies
• Strong written and verbal communication skills, attention to detail, and the ability to manage competing priorities

Preferred Qualifications

• Experience supporting public assistance, recovery support, grants management, or mitigation programs
• Experience working with state and local government agencies administering public-sector assistance or grant programs
• Familiarity with grant application, review, award, monitoring, reporting, or closeout lifecycles
• Experience analyzing Salesforce workflows, reports, dashboards, permissions, or integrations
• Experience utilizing SQL, Excel, Tableau, Power BI, or comparable data analysis and reporting tools
• Experience supporting cloud-based modernization initiatives or enterprise applications
• Prior experience supporting federal government programs, particularly within the Department of Homeland Security (DHS)
• Current or previous favorable U.S. government Public Trust suitability determination
• Relevant professional certifications in Salesforce, business analysis, Agile, or Scrum

Equal Opportunity and Accommodations

The organization is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law. Reasonable accommodations are available throughout the application and interview process for candidates with disabilities or accessibility requirements.