Business Applications Specialist

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Business Applications Specialist

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $70,856 - $88,570

Reporting to the Manager, Business Applications, the Business Applications Specialist is responsible for supporting the design, integration, optimization and evolution of enterprise business applications across Doctors of BC.

The role works across ERP, CRM, LMS, data and digital platforms to translate business requirements into scalable technical solutions, with a strong focus on systems integration, interoperability, automation and sustainable solution design.

The Business Applications Specialist plays a key role in connecting platforms such as NetSuite, Salesforce, Snowflake and other enterprise applications, while identifying opportunities to simplify business processes, reduce manual effort and improve the flow of information across systems.

The position works closely with business stakeholders, the Technical Solutions Engineer, application teams, Data Management, Cybersecurity, project teams and external vendors to deliver reliable and maintainable business solutions.

Technical skills & responsibilities:

• Support the design, configuration, implementation and ongoing optimization of enterprise business applications, with a strong focus on Oracle NetSuite and related Finance solutions.
• Design and support integrations across NetSuite, Salesforce, Snowflake and other enterprise applications.
• Analyze business processes and requirements and translate them into scalable solutions and integration designs.
• Develop and maintain integration specifications, data mappings, interface documentation, process flows and current/future-state solution diagrams.
• Evaluate whether requirements should be addressed through configuration, integration, automation or application development, while minimizing unnecessary customization.
• Work with business and technical teams to identify opportunities to automate manual processes and improve interoperability between systems.
• Troubleshoot complex application and integration issues, performing root-cause analysis across systems, interfaces and data flows.
• Support appropriate integration controls, including error handling, monitoring, logging, reconciliation and operational support procedures.
• Collaborate with external implementation partners and vendors to review proposed solutions, clarify requirements and ensure solutions align with organizational architecture and supportability expectations.
• Support data migration, validation, testing, deployment and post-implementation stabilization activities.
• Develop queries, scripts, or other technical utilities, where appropriate, to support analysis, troubleshooting, data validation, and automation.
• Participate throughout the software development lifecycle, including discovery, requirements, solution design, testing, deployment and operational transition.
• Maintain technical documentation and contribute to knowledge transfer across the Business Applications team.
• Proactively investigate emerging capabilities within the enterprise application ecosystem and identify opportunities to improve existing solutions and processes.

WHAT SUCCESS LOOKS LIKE

Analytical Thinking (A):

• Identifies relationships and dependencies between applications, integrations, business processes and data.
• Investigates complex issues across multiple systems to identify root causes rather than treating individual symptoms.
• Evaluates alternative approaches and recommends solutions based on scalability, maintainability, security and business value.
• Demonstrates curiosity and asks probing questions to understand how and why existing processes and systems operate.

Business Analysis & Solution Design (A):

• Develops a strong understanding of business processes and translates business needs into practical technical solutions.
• Challenges unnecessary complexity and identifies opportunities to simplify or automate processes.
• Understands the implications of solution decisions across interconnected enterprise applications.
• Balances immediate business requirements with longer-term application and integration strategy.

Communication for Results (A):

• Communicates technical concepts effectively to both technical and non-technical stakeholders.
• Produces clear solution designs, integration specifications, diagrams and supporting documentation.
• Works collaboratively with internal teams and external vendors to resolve technical issues and reach solution decisions.
• Asks probing questions, validates assumptions and communicates risks and dependencies before implementation.
  

Building Relationships (A):

• Collaborates with Finance, Data Management, Cybersecurity, application teams, project teams and other business units.
• Works effectively with the Technical Solutions Engineer and other Business Applications resources while maintaining clear functional accountabilities.
• Develops productive relationships with implementation partners and technology vendors.
• Shares knowledge and contributes to building internal technical capability.

Doctors of BC Team Member: Approaches work with a collaborative spirit, recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to others’ well-being.

WHAT YOU BRING

• Bachelor’s degree in computer science, Information Technology, Information Systems or a related discipline, or equivalent experience.
• Approximately 5+ years of experience working with enterprise business applications, systems integration, solution design or similar technology functions.
• Strong experience with ERP platforms, preferably Oracle NetSuite.
• Experience supporting or integrating ERP, CRM, Finance, data or other enterprise SaaS platforms.
• Understanding of enterprise integration concepts, including REST/SOAP APIs, authentication, data mapping and transformation, error handling, and integration patterns.
• Experience translating business requirements into technical specifications and solution designs.
• Strong analytical and troubleshooting capabilities.
• Experience with SQL and relational data is an asset.
• Experience with Salesforce, Microsoft Dynamics CRM or another enterprise CRM platform is an asset.
• Experience with Snowflake or another cloud data platform is an asset.
• Experience with NetSuite technologies such as SuiteTalk, SuiteFlow and SuiteScript is an asset.
• Experience with iPaaS or middleware technologies is an asset.
• Understanding of Finance processes such as accounts payable, expense management, general ledger, banking and financial integrations is an asset.
• Experience working with external implementation partners and vendors.
• Understanding of the SDLC, change management, and IT service management practices.
• Excellent documentation, facilitation and communication skills.
• Demonstrated curiosity and ability to quickly learn unfamiliar technologies, business processes and system relationships.

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+.

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.