Business Change Lead

What are we looking for?

The Business Change Lead will:

• Lead the people and organisational aspects of change across the Regulator's Open Banking and Open Finance programmes.
• Translate strategic, regulatory and operating model developments into practical and proportionate change approaches.
• Provide continuity across the implementation of the Open Banking Long-Term Regulatory Framework and the development of Open Finance.
• Lead the regulator's internal business readiness activity and coordinate external change dependencies.
• Assess impacts across people, processes, systems, responsibilities and ways of working.
• Coordinate stakeholder engagement, readiness and adoption activities.
• Ensure change-related risks, dependencies and interventions are actively managed through implementation and transition to business as usual.

Key Responsibilities

• Develop and deliver an integrated Business Change approach and plan across Open Banking and Open Finance.
• Assess impacts on people, processes, technology, roles and ways of working.
• Lead stakeholder analysis, engagement and communications activity.
• Identify capability needs and coordinate training and readiness interventions.
• Lead Business Change readiness assessments and provide evidence-based recommendations to support implementation decisions.
• Support adoption, transition and handover into business as usual.
• Manage Business Change-related risks, issues and dependencies.
• Support sponsors and senior leaders in providing visible change leadership.
• Work as an integral member of the multidisciplinary programme team.
• Define, maintain and report Business Change MI, including readiness, engagement and adoption measures.
• Produce proportionate Business Change deliverables in line with the regulator's governance requirements.

Essential Experience

• Strong practical understanding of financial services, regulatory change or similarly complex regulated environments.
• Minimum five years' experience delivering end-to-end Business Change across complex projects or programmes.
• Proven experience developing and delivering change strategies and integrated change plans.
• Strong experience conducting change impact and readiness assessments.
• Strong stakeholder management and influencing skills across senior and multidisciplinary groups.
• Experience designing and delivering communications, engagement, capability, training and readiness activities.
• Experience supporting implementation, go-live, adoption and business embedding.
• Proven ability to identify and manage change-related risks, issues, dependencies and resistance.
• Experience working within structured project delivery environments, including Agile and/or Waterfall.
• Excellent written, verbal, facilitation and presentation skills.
  

Desirable Experience

• Recognised Change Management qualification (e.g. PROSCI, APMG Change Management, Change Management Institute accreditation or equivalent).
• Experience delivering regulatory, policy, operating model or organisational change within financial services or the public sector.
• Experience working across regulators, government bodies, industry participants and external dependencies.
• Experience within Open Banking, Open Finance, payments, data-sharing or digital financial services.
• Experience defining or implementing target operating models and governance arrangements.
• Experience undertaking Training Needs Analysis and developing role-based learning interventions.
• Experience establishing change champion networks and coaching leaders through change.
• Experience measuring adoption and benefits realisation.
• Experience working alongside policy, legal, supervision, authorisation, enforcement, technology or data specialists.
  

• Role: Business Change Lead
• Level: Senior Consultant
• IR35 Status: Inside IR35
• Location: London
• Working Pattern: Hybrid (approximately 50% office attendance)
• Start Date: Anticipated 30th November 2026
• Duration: Initial 6 months, with potential extension
• Rate: £460 - £565 per day (depending on experience)

• An initial interview with Moorhouse
• A subsequent interview with the client