Business Continuity Manager

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Business Continuity Manager

Location: Pittsburgh, PA (Hybrid)

Classification: Exempt

Status: Full-Time

Reports to: Director, Real Estate and Facilities

Purpose

This position is responsible for developing, implementing, and maintaining the company’s enterprise business continuity, crisis management, emergency preparedness, and operational resilience programs. This role ensures the organization can effectively prepare for, respond to, recover from, and adapt to disruptions impacting employees, facilities, operations, customers, and critical business functions. This position serves as a key leader in identifying operational risks, coordinating continuity planning efforts, administering crisis management processes, and strengthening organizational resilience across a growing multi-site enterprise.

Responsibilities

• Develop and maintain the enterprise Business Continuity program, framework, policies, standards, and governance processes.
• Establish continuity planning methodologies, program expectations, and accountability measures across the organization.
• Partner with business leaders to develop, maintain, and validate department continuity plans.
• Conduct periodic reviews and updates of continuity plans to ensure ongoing effectiveness.
• Lead enterprise Business Impact Analyses (BIAs) to identify critical processes, dependencies, recovery objectives, and operational risks.
• Assess resilience gaps and recommend mitigation strategies.
• Develop and maintain enterprise crisis management protocols, escalation procedures, governance structures, and response playbooks.
• Coordinate cross-functional response teams during significant operational disruptions.
• Develop and maintain emergency response and recovery frameworks and coordinate enterprise response and recovery efforts during significant incidents.
• Conduct tabletop exercises, simulations and preparedness drills.
• Lead post-incident reviews and corrective action planning.

Required Qualifications

• Bachelor’s degree in Emergency Management, Business Administration, Risk Management, Business Continuity or Public Safety preferred
• Minimum 7 years of progressive experience in business continuity, emergency management, law enforcement, military, crisis management, operational resilience, risk management, or a related field.
• Ability to travel between company locations as needed (approximately 15-25% travel).
• Valid driver's license with ability to travel to company facilities and project sites.
• Certifications Preferred: Certified Business Continuity Professional, Certified Emergency Manager, Associate Business Continuity Professional
• Experience with ProScan, Acre Access, OpenEye, BOLD planning, AlertMedia
• Microsoft 365, SharePoint

Preferred Qualifications

• Experience supporting pharmaceutical, specialty pharmacy, healthcare, biotechnology, life sciences, or regulated distribution environments.
• Experience managing business continuity programs across multiple states and locations.
• Experience supporting DEA-regulated environments or controlled substance operations.
• Experience leading enterprise-wide crisis management teams.
• Experience managing 24/7 operations and critical infrastructure environments.

Work Environment

This position operates in a home or professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit, see, talk, or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Visual acuity is necessary for tasks such as reading and working with various forms of data for extended periods on a screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits:?

Hybrid, remote and flexible on-site work schedules are available, based on the position. ?PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! ? Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. ?Of course we offer paid holidays too!

Equal Opportunity:

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.