Business Operations Coordinator

Temporary Opportunity: 12 months - leave cover – 15 February 2027 to 11 February 2028 (includes one week handover period)

Clerk Grade: 7/8 - $116,981.00 - $129,492.00

NSW Government Office Location McKell or 4PSQ with flexible working arrangements - Weekly Attendance Required - a minimum of at least 2 days in the office.

Closing Date: 17 November 11.59pm

We are inviting applications for a Business Operations Coordinator opportunity within the Service Desk and End User Services (SDEUS) team.

As part of our ongoing commitment to developing talent and providing growth opportunities across ICT, we are calling for expressions of interest from individuals who are passionate about enabling efficient, high-quality business operations.

We're seeking a strong communicator and problem-solver who can engage with a range of stakeholders, capture both functional and non-functional requirements, and contribute to solving complex ICT challenges. This role reports to the Director of SDEUS.

Your day to day

• Manage a complex diary and high-volume inbox

  • Oversee and coordinate the delivery of business, administrative and support services to ensure the business needs of the directorate are met

  • Monitor and address complex and/or sensitive enquiries and issues, including those that are escalated, to ensure the timely and effective resolutions of issues

  • Establish and maintain customer relationships and collaborative networks through effective communication, negotiation and issues management to support optimal service delivery and the on-time delivery of projects and initiatives

  • Maintain the directorate establishment and organisational chart, and monitor recruitment and TAA activity

  Maintain awareness of relevant issues, policy obligations, insights, challenges, trends and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice business support function in line with organisational and government priorities.

Key Selection Criteria

To be successful in this role, you will demonstrate:

• Demonstrate strong problem-solving skills and the ability to work in a complex and high-profile regulatory environment

• Experience providing a variety of administrative support services with competing priorities and capable of working independently without direction and as part of a team

• Have a high level of skills across a range of Microsoft applications

• Posses excellent written and verbal communication skills, with the ability to engage effectively, courteously, and confidentially with internal and external Stakeholders, including in relation to the management of sensitive or contentious issues

• Have strong time management and organisational skills with the ability to manage competing priorities in a high-volume environment, exercising discretion

• Excellent attention to detail and the ability to identify and escalate emerging issues or trends.

What We Need from You

Please provide:

• An up-to-date CV - no more than 4 pages

• A brief, 1-page cover letter outlining how your skills and experience align with the role and key selection criteria.

Important Notes

• Please ensure you have discussed your application with your manager. Release will be subject to operational requirements and their support.