Business Operations Executive

About The Role

WorkNest Secure helps organisations strengthen their cybersecurity and data protection posture through industry-leading security services and solutions, and we're growing fast.

The Business Operations Executive will provide essential support to the Business Operations Manager in driving operational excellence, process improvements, and day-to-day workflow management. Sitting at the centre of Sales, Operations, and Finance, this role will focus on order processing, reporting, and supporting delivery performance across Cyber and Information Security services.

This role is ideal for someone with strong organisational skills and a proactive mindset who wants to contribute to continuous improvement in a fast-paced environment.

Key Responsibilities

Process & Operational Support

• Support daily business operations activities across Sales, Operations, and Finance.

• Assist in process optimisation, ensuring tasks and workflows are delivered effectively.

• Maintain documentation and records in line with Quality Management System (QMS) requirements.

Order & Client Coordination

• Manage order processing tasks in coordination with Sales and Client Coordination teams.

• Ensure timely and accurate handling of client information and order documentation.
  

Performance Monitoring & Reporting

• Assist in tracking KPIs and delivery performance across Cyber and InfoSec services.

• Produce regular reports and dashboards to support decision-making.

• Help identify trends, risks, and opportunities for improvement.

Compliance & Continuous Improvement

• Support ISO9001 activities, including compliance checks and process documentation.

• Assist in risk management activities and stakeholder coordination.

• Contribute to initiatives that drive efficiency and quality within the business.

Skills & Experience

Essential:

• Experience in business operations, administration, or coordination roles.

• Strong organisational and multitasking skills.

• Good working knowledge of MS Office/Google Suite (Excel/Sheets in particular).

• Strong attention to detail and process-driven mindset.

• Excellent communication skills and ability to work cross-functionally.
  

Desirable:

• Exposure to Quality Management Systems (QMS) or ISO9001 frameworks.

• Experience in Cyber Security or Information Security environments.

• Familiarity with CRM/order management systems.
  

What We Offer In Return

• 25 Days’ Holiday – Increasing by 1 day for each completed year of service, up to 28 days, plus statutory bank holidays

• Birthday Day Off – Take a day off on or around your birthday

• Health & Wellbeing Subsidy – £15/month towards gym, golf, tennis or other wellbeing memberships

• Auto-Enrolment Pension Contributions - Secure your future with our pension plan

• 2 Charity VITO Days – Two days each year to support good causes

• Medicash – Support with dental, optical, prescriptions, therapies, EAP & more

• Private Medical Insurance – 25% discount after probation; fully company-paid after 3 years’ service

• Cycle to Work Scheme – Spread the cost of a bike and equipment through salary sacrifice