Business Operations Manager

Operations & Commercial Manager | High-Growth Tech Advisory

• Location: Sydney, NSW (Modern CBD Offices + Hybrid Flexibility)
• Employment Type: Permanent, Full-Time
• Sector: Professional Services / Cloud & Technology Consulting

The Enterprise

Our client is a high-performing, 100% onshore Australian technology consultancy specializing in enterprise-grade digital modernizations and cloud solutions for corporate and government clients. Renowned for combining deep technical execution with rigorous governance, they are expanding rapidly.

To support this growth, they require a commercially minded Operations & Commercial Manager with a strong, proven finance background to take end-to-end ownership of the firm’s internal operational pulse, financial management, and resource governance.

The Role

Working as the strategic right-hand to the Managing Director, this is a central, high-visibility leadership position. You will act as the operational and financial backbone of the business—driving fiscal accountability, leading internal finance management, steering business workflows, and implementing scalable systems.

You will also provide direct leadership and mentorship to an operations coordinator dedicated to delivery logistics and sales pipeline administration.

Key Priorities & Core Focus Areas

Finance Management & Commercial Operations (Primary Focus)

• Billing & Revenue Assurance: Full end-to-end ownership of billing cycles, ensuring all client invoices are raised accurately and on schedule against project milestones.
• Fiscal Planning & Reporting: Partner with leadership and external accounting teams on budgeting cycles, rolling cash flow forecasts, variance reporting, and management accounts.
• Commercial Risk & Procurement: Oversee vendor agreements, software renewal cycles, supplier contracts, commercial insurance policies, and corporate compliance standards.
• Audit & Records Management: Maintain airtight financial trails, client contracts, master service agreements (MSAs), and operational documentation.

Systems Implementation & Workflow Optimization

• Timesheet System Implementation: Lead the operational rollout, integration, and user adoption of a newly implemented timesheet and tracking platform to ensure accurate billable data.
• Process Standardization: Design, implement, and document scalable standard operating procedures across finance, human resources, and project delivery.
• Operational Integrity: Audit internal workflows to eliminate operational drag and maintain data integrity across CRM pipelines, SharePoint repositories, and core business tools.

Delivery Oversight & Resource Forecasting

• Resource Forecasting: Model forward-looking resource forecasting against pipeline demand to optimize team capacity, utilization, and billable realization.
• Delivery Governance: Coach and manage your direct report in tracking project delivery milestones across concurrent engagements.
• Commercial Review: Scrutinize Statements of Work (SoWs), rate cards, and delivery proposals to ensure resource allocations match commercial agreements and target profit margins.

Commercial Enablement & People Coordination

• Quarterback high-stakes client bids, tenders, and formal RFP responses alongside sales leadership.
• Administer key tier-one vendor partner programs, ensuring compliance requirements are satisfied to maximize commercial rebate benefits.
• Manage people logistics: end-to-end employee onboarding/offboarding, leave tracking, and cultural initiatives.

Candidate Profile

• 5+ years of multidisciplinary operational experience within professional services, IT consulting, management advisory, or agency environments.
• Finance background essential: Demonstrable experience in internal finance management, billing cycles, cash flow forecasting, budgeting, and commercial cost analysis.
• Systems implementation experience: Prior involvement in rolling out or optimizing operational tools (particularly timesheet, PSA, ERP, or CRM platforms like Microsoft Dynamics 365).
• Resource planning acumen: Practical understanding of resource forecasting, billable utilization, and project margin control.
• Leadership capability: Proven track record supervising, mentoring, or delegating work to junior operational or administrative team members.
• Execution mindset: Autonomous, disciplined, detail-oriented, and confident engaging in commercial debates directly with executive leadership.

What’s on Offer

• Direct Founder/MD Access: Autonomous role with zero corporate bureaucracy—your commercial decisions directly impact business performance.
• Balanced Hybrid Model: Enjoy genuine work-life balance combining remote work with collaborative office days in Sydney.
• Total Operational Ownership: Broad accountability spanning commercial finance management, systems rollout, and enterprise delivery.

Please apply or get in touch!