Business Process Manager

Our client is seeking an experienced professional to support process design and change management within a high-impact control center environment. This opportunity sits at the heart of the energy transition and involves close collaboration with operational teams, product teams, and external stakeholders on processes linked to real-time balancing and control room operations.

Responsibilities

• Lead and coordinate complex change initiatives related to new operational processes in the control center environment.
• Plan activities and facilitate project team meetings to ensure smooth delivery of initiatives.
• Work with operational stakeholders to identify business needs and translate them into clear requirements.
• Collaborate with product teams to refine requirements, validate technical design proposals, and perform business testing.
• Draft and maintain operational procedures and support the rollout of new processes.
• Deliver training sessions to operational staff and provide hypercare support after go-live.
• Ensure strong communication and reporting so stakeholders remain informed throughout each initiative.
• Represent operational needs in internal and external project teams and contribute to discussions with market counterparts.
• Support operational teams during incidents when needed.
• Build domain expertise and act as a point of contact for assigned process areas.
• Take part in national and international working groups as a contributor and, where relevant, as a working group leader.
  
  
  

Technical Skills

• Experience with process design and implementation in a complex operational environment.
• Strong analytical skills, including the ability to prepare detailed error analyses.
• Ability to work on both conceptual and pragmatic levels, depending on the situation.
• Capacity to identify links between different activities and stakeholders within the organization.
• Proactive mindset with a focus on continuous improvement.
  
  
  

Profile

• Master’s degree in a technical or economic field.
• At least 3 years of professional experience in the energy industry.
• Prior knowledge of the Belgian balancing context is a strong asset.
• Comfortable taking initiative and working independently as well as in a team.
• Strong communication skills with an assertive and professional approach.
• Able to contribute to process improvements and support operational excellence.
  
  
  

Practical Information

• Full-time assignment.
• Hybrid working model with regular on-site presence required, typically 2 to 3 days per week.
• Some activities may take place at a second office location in Brussels and occasionally in Berlin.
• Travel within Europe may be required for 2 to 4 days per quarter, depending on project needs.
• English is required, along with fluent Dutch or French; willingness to improve the other language is expected if needed.
• For non-EU candidates, a valid work permit and residence permit for Belgium are required.
  
  
  

Contactperson & Reference

• Reference #: INW28565
• Casper Moyaert
• casper.moyaert@i4m.be