Business Solutions Analyst

This is a remote position.

New Business Development:

• Prospecting and Outreach: Identify and engage potential clients by researching market trends and leveraging industry networks.
  

• Solution Presentation: Develop and deliver compelling presentations and demonstrations of our solutions to prospective clients, effectively communicating value propositions.
  

• Lead Generation: Collaborate with the marketing and sales teams to create strategies for generating leads and expanding the client base.
  

• Market Analysis: Stay informed about industry developments and competitor offerings to identify opportunities for business growth and differentiation.
  

• Relationship Building: Establish and nurture relationships with key decision-makers in target organizations to facilitate business opportunities.
  

• Collaborate with clients to gather and understand their business requirements, pain points, and objectives.
  
• Conduct in-depth analysis of current processes and workflows to identify areas for improvement.
  
• Translate business requirements into functional and technical specifications for the implementation team.
  
• Develop process flowcharts, documentation, and other analytical tools to support solution design.
  

• Work with solution architects to design software solutions that meet client needs.
  
• Assist in defining the scope, objectives, and deliverables of projects in collaboration with the implementation team.
  
• Prepare business and functional documentation, including user stories, use cases, and process documentation.
  

• Participate in the testing of implemented solutions to ensure they meet the client’s business requirements.
  
• Assist with user acceptance testing (UAT) and coordinate feedback from clients to improve solution delivery.
  

• Serve as the primary point of contact for assigned client accounts, managing day-to-day communications.
  
• Build strong, long-term relationships with clients by providing exceptional customer service and addressing their ongoing needs.
  
• Proactively engage with clients to identify opportunities for additional services and improvements to their systems.
  

• Ensure client expectations are met throughout the lifecycle of the project, from implementation to post-go-live support.
  
• Monitor and track project deliverables, keeping clients updated on progress, timelines, and any potential issues.
  
• Ensure timely invoicing and billing in alignment with contract agreements and support plans.
  

• Identify opportunities for expanding service offerings to existing clients, including upgrades, customizations, and ongoing support services.
  
• Work closely with the sales team to support account growth initiatives and maintain client satisfaction.
  

Requirements

• 2+ years of experience in a business analysis or account management role, ideally in the software or IT services industry.
  
• Proven experience in gathering and translating business requirements into actionable technical specifications.
  
• Experience in managing client relationships and ensuring customer satisfaction.
  

• Strong analytical and problem-solving skills with the ability to understand complex business processes.
  
• Experience with process mapping, requirements documentation, and business process analysis.
  
• Familiarity with project management software and CRM systems is a plus.
  

• Excellent communication and interpersonal skills, with the ability to manage relationships and collaborate effectively with clients and internal teams.
  
• Ability to manage multiple projects and tasks while maintaining attention to detail and meeting deadlines.
  
• Strong organizational and time management skills with a client-centric approach.
  

• Business Analysis certification (e.g., CBAP) or similar is a plus.
  
• Experience with Agile or Scrum methodologies is preferred.
  

Benefits

Why Join Us?

• Be part of a growing company with a dynamic and collaborative work environment.
  

• Work with a wide variety of clients, offering diverse challenges and opportunities for professional growth.
  

• Competitive salary and benefits package, including performance bonuses and career advancement opportunities.