Business Support Coordinator

Keep Platform Services running smoothly by coordinating deliverables, governance and people across a national health service.

• Be the central coordination hub for a national platform services team
• Support governance committees, planning and new starter onboarding
• Hybrid (2 days office), easy commute - Haymarket, near Central Station

About us

At Healthdirect Australia, we help Australians access trusted health information, advice and care through our national virtual health services.

We are a government-owned, not-for-profit organisation. Our services are fast and easy to access through helplines, video calls, apps and websites, and support Australians at every stage of life, wherever they live and at any time of day or night.

About the opportunity

We are seeking a Business Support Coordinator to play a pivotal role in the smooth and efficient running of Platform Services within our Services and Technology Division. The Division is responsible for the health and aged care services we deliver and the technology platforms that sit behind them.

Reporting to the General Manager, Operations, you will act as a central coordination point across teams and with external stakeholders, and support the General Manager to maintain governance and compliance for the service. You will provide secretariat support to key governance committees, maintain the Platform Service Operations Manual, lead the onboarding, orientation and offboarding of staff, and monitor and support our corporate initiatives program and business planning.

Key Responsibilities

• Coordinate key activities and due dates for Platform Services, including the operational plan, business continuity plans, work processes, recruitment and corporate reporting such as mandatory training and performance reviews
• Act as the key contact for Platform Services with internal teams and external stakeholders, screening and triaging enquiries to the right person
• Provide administrative support to the General Manager and leadership team
• Provide secretariat support for key governance committees, including agendas, minutes, and action and decision logs
• Prepare briefs and papers for committees, and monitor record keeping and compliance requirements, escalating issues to the General Manager
• Maintain and update the Platform Service Operations Manual
• Lead the onboarding and orientation of new staff and the offboarding of departing staff
• Monitor and support the corporate initiatives program, tracking progress and reporting to the General Manager
• Assist with business planning for Platform Services, and respond to other priority work as it arises

About You

You are an organised, confident communicator who thrives in a dynamic environment and responds flexibly when urgent matters arise. You bring a careful approach to governance and record keeping, build strong relationships with people at all levels, and take pride in keeping a busy team on track.

What you’ll bring to the role

• A minimum of five years in a senior administrative position in a professional environment
• Experience providing secretariat support to governance committees, including preparing agendas and papers, maintaining action and decision logs, and taking accurate minutes
• Experience coordinating and tracking multiple deliverables and review dates (for example, operational plans, corporate initiatives and contractual obligations) and contributing to business planning
• Working knowledge of governance, compliance and record-keeping requirements
• Confident interpersonal and communication skills, with a high level of fluency in English, and the ability to engage effectively with internal teams and external stakeholders
• Highly effective planning and organisational skills
• A demonstrated ability to work to tight deadlines and respond flexibly to urgent and emerging matters
• Strong general computer proficiency, including Mac, Microsoft Outlook, Excel, Word and PowerPoint
• Desirable: experience liaising with senior stakeholders (for example, CEO, Board directors, Company Secretary or executives); experience maintaining operational manuals or procedures and coordinating staff onboarding and offboarding; experience in the public sector or a not-for-profit organisation; a relevant tertiary qualification in business, management, communications or a related field

Why join Healthdirect

Your work will contribute to nationally significant virtual health services that support Australians to access trusted health advice and care. You will help shape quality, safety and experience outcomes in a committed, consumer-centred organisation.

We are committed to creating a culture where you can bring your whole self to work. Our benefits include:

• Flexible work arrangements (2 days per week in office, pro-rated for part time employees);
• 14 weeks company Paid Parental Leave for both parents;
• Multi-dimensional wellbeing program that is run by our people for our people;
• Individual curated learner journeys to support you to expand your capabilities and unlock your talent.

To find out more about Healthdirect and our vision for a healthier Australia, visit about.healthdirect.gov.au.

As an Equal Opportunity Employer, we respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.

Click Apply to submit your application. Please note, you must have the right to live and work in Australia to apply for this role.