Business Systems Analyst - Vietnam

About Impact Investment Exchange (IIX) IIX (Impact Investment Exchange) is a pioneering impact enterprise dedicated to building a more equitable and sustainable world through innovative financial instruments and market infrastructure. Through its platforms, IIX Values, IIX Intelligence, Impact Partners and IIX Institute, IIX provides organizations across South and Southeast Asia with ESG reporting, impact verification, and intelligence tools that drive measurable change. About the role The Business Systems Analyst (BSA) serves as the critical bridge between IIX’s platform product owners and the technology team. This role ensures that business requirements are clearly translated into actionable technical specifications, enabling the dev team to build and maintain the IIX Values and IIX Intelligence platforms with precision and alignment to strategic goals. The BSA works closely with the Technology Manager to manage the requirements pipeline, reduce ambiguity, and keep platform development on track — making this a high-impact role for both product delivery and organizational effectiveness. Key Responsibilities Requirements Gathering & Documentation Engage platform product owners and business stakeholders to elicit, capture, and document functional and non-functional requirements Produce clear business requirements documents (BRDs), functional specifications, user stories, and acceptance criteria Maintain a living requirements repository, ensuring documentation stays current through platform iterations Map and document business processes, data flows, and system interactions across IIX Values and IIX Intelligence Stakeholder Communication Act as the primary communication channel between product owners, business teams, and the tech team Facilitate requirements workshops, discovery sessions, and regular stakeholder check-ins Translate complex technical concepts into accessible language for non-technical stakeholders, and vice versa Proactively flag dependencies, risks, and ambiguities to the Tech Manager and relevant stakeholders Platform & Systems Knowledge Develop a deep understanding of platforms — IIX Values (ESG self-reporting and verification tools), IIX Intelligence (data and analytics ), Impact Partners, Institute, OBR, etc. Conduct gap analysis between current platform capabilities and desired business outcomes Support integration planning when platform features interact with third-party systems or data sources Contribute to platform roadmap discussions with insights drawn from requirements analysis Agile Processes Work within an Agile/Scrum framework to support sprint planning, backlog grooming, and story refinement Collaborate with the Tech Manager to prioritize the product backlog based on business value and technical feasibility Participate in sprint reviews and retrospectives, ensuring business requirements are met in each iteration Track and report on requirements delivery, surfacing blockers early UX & Product Thinking Review platform UX/UI from a user needs perspective, identifying friction points and improvement opportunities Collaborate with designers or the tech team to ensure product decisions are grounded in user and business requirements Contribute to user acceptance testing (UAT), validating that delivered features meet documented requirements Bring a product mindset to requirements work — thinking beyond features to user outcomes and business value What We’re Looking For Required 3–6 years of experience as a Business Analyst, Business Systems Analyst, or similar role Proven ability to gather, document, and manage requirements in a software product or SaaS environment Strong written and verbal communication skills; comfortable facilitating stakeholder sessions Experience working in Agile/Scrum environments Proficiency in requirements documentation tools (e.g., Confluence, Notion, Jira, or equivalent) Analytical mindset with strong attention to detail Preferred Experience with ESG, impact investing, sustainability reporting, or financial services platforms Familiarity with data platforms, APIs, or system integration concepts Background in or exposure to UX research or product management Experience working in a small, cross-functional team in the Asia-Pacific region Proficiency in a second Asian language is an advantage The PREM Framework At IIX, we don’t just hire for skills — we hire for values. Our PREM framework defines what it means to be an IIX team member: P Passionate Deep commitment to IIX’s mission; intrinsically motivated; purpose-driven in their work. R Resilient Adaptable under pressure; bounces back from setbacks; thrives in ambiguity and fast-changing environments. E Equitable Champions fairness, inclusion, and belonging; walks the talk on equity in every interaction. M Maverick Innovative, bold thinker; challenges the status quo; brings an entrepreneurial spirit to problem-solving. Why IIX A mission-driven environment at the forefront of impact finance in Asia Collaborative, lean team where your work has direct, visible impact Exposure to a diverse stakeholder ecosystem spanning NGOs, investors, and government partners Flexible remote working arrangements Competitive compensation commensurate with experience How to Apply Send your resume and a brief cover letter with the subject line “Business Systems Analyst Application.” IIX is an equal opportunity employer committed to building a diverse, inclusive, and PREM-aligned team.