Buttler

Company Description Dhiraja Digital Nusantara partners with hotel owners and operators to transform underperforming properties into strong digital revenue generators. The company focuses on data-driven pricing, advanced distribution control, and strategic commercial management to optimize performance. Its services are reinforced by brand protection, eCommerce integration management, and robust compliance frameworks that help secure long-term asset value. Team members work closely with hospitality stakeholders to improve profitability and guest experience through digital-first strategies.
Role Description The Butler role at Dhiraja Digital Nusantara is a hybrid position based in Denpasar, with some work-from-home flexibility, supporting guest-facing operations for partner hotels. The Butler is responsible for providing attentive, personalized service to guests, including welcoming arrivals, assisting with check-in coordination, handling special requests, and managing day-to-day guest communications. The role includes overseeing room readiness, coordinating with housekeeping and front office teams, arranging transportation or reservations, and ensuring that guest expectations are met or exceeded. The Butler also records guest preferences, supports digital service requests, and communicates feedback to hotel management to continuously improve service standards. This position requires a professional, discreet approach and an ongoing commitment to hospitality excellence.
Qualifications

• Strong guest service skills, including courteous communication, active listening, and a professional, service-oriented attitude.
• Experience in hospitality or customer service roles, ideally in hotels, resorts, or luxury accommodations.
• Ability to coordinate with multiple departments, manage schedules, and handle guest requests in an organized and timely manner.
• Comfort using basic digital tools and communication platforms to manage guest information and requests.
• High level of discretion, integrity, and respect for guest privacy and cultural differences.
• Ability to work in a hybrid setting, balancing on-site responsibilities in Denpasar with remote coordination when needed.
• Proficiency in English and Indonesian; additional language skills are an advantage.
• Relevant education or training in hospitality, tourism, or a related field is preferred.