[C]-Specialist - HRO - Payroll & Benefits - Level 4

Contractor HRO - Payroll & Benefits

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Responsible for Managing people
• Responsible for partnering with the Global Payroll engagement teams to drive Payroll delivery initiatives.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities (including Build to Gross and Gross to Net, Pay processing, Post payroll validation, T&A management and reporting) are accurate and delivered within appropriate timeframes and comply with relevant legislation.
• Understand the compliance changes in detail and train the team members
• Manage payroll system set-up including data migration and transition (on-boarding)
• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end to end engagement lifecycle of the Finance and Accounting operations.
• Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
• Actively work with Payroll Leader and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams.
• Coach, mentor, train and coordinate the activities of the team
• Manage the application and monitoring of the Hub’s methodology framework, principles, and delegations

Manage end-to-end payroll processing, ensuring accuracy in salary calculations, deductions, bonuses, and statutory compliance.

Administer employee benefits including health insurance, retirement plans, and leave management in line with policy guidelines.

Ensure payroll and benefits operations comply with applicable laws, regulations, and internal controls. Collaborate with HR and Finance teams to resolve payroll and benefits-related queries and ensure smooth process execution.

Provide guidance to employees on payroll and benefits policies, addressing routine and escalated queries. Stay updated on regulatory changes and industry practices impacting payroll and benefits administration.

Qualifications

Certifications

Required Skills

Payroll Administration, Payroll Benefits, Payroll Calculation, Payroll Operations, Payroll Policies, Payroll Processing, Payroll Queries, Payroll Reporting, Payroll Reports, Payroll Systems

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Contingent Workers, HRO - Payroll & Benefits

Remote Type -

Hybrid

Work Shift -

Standard (South Africa)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Please note that Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.

Kindly please see our Privacy Notice for Employment Candidates: https://www.genpact.com/privacy/notice-for-employment-candidates

About us

We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it.

Why work at Genpact

At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow.